Tram Dang Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Administered financial assistance for drivers in response to COVID-19 for drivers across ANZIdentified ways to improve driver partner experienceConducted day-to-day project coordination and planning across global teams Collaborated with leadership team to develop, evaluate and implement global policyData entry of new driver claimsInvestigated driver eligibility by analyzing documentation, and assessing for fraud and riskLiaised with public health officialsUtilized Microsoft Excel to manage driver details and track eligibility in line with global policyCommunicated with drivers of claim outcome via messaging and calls Trained five new staff, tracked and reported on operational staff performance

Provided high quality in-person support to driver partnersInvestigated driver issues and responding effectively to their queries Diagnosed technical issues and managed complex escalations to specialist teams Collaborated with leaders to create, implement and improve customer onboarding and experienceConducted small customer seminars about onboarding, safety and new platform featuresCreated and delivered onboarding material and coaching for new team membersUtilized Salesforce, TeamDot, and Zendesk to access logic and troubleshoot accounts; Slack, Google Hangouts to communicate internally; Microsoft Office suite to build logic, create presentations and manage dataSupport team as floor lead on an ad-hoc basis to manage floor, forecast staff and track performance, and handle complex issue escalationsPartnered with the Culture Committee assisting in the coordination of cultural and social events such as Christmas parties, LGBTQI celebrations, and fundraisers for local foundations

Melbourne, Victoria, Australia

Brisbane, Queensland, Australia

Stones Corner, Brisbane, Queensland

Greeted patients and answering inquiries and ensuring clinic runs on timeOpened and closed clinic by settling accounts, collecting pathology samples, and tidying receptionist areaReceptionist duties including photocopying, scanning, faxing, preparing paperwork and data entry of patient detailsCalled and messaged clients about appointment confirmation and follow-upsAnswered clinic phone, responded to inquiries, noting messages to pass to clinicians and routing to clinicians if requiredPerformed private billing and receipting using HICAPS and bulk-billing appointments with Medicare

Richmond, Brisbane, Australia

Scheduled appointments and meetings for practitionersGreeted patients, answered phone and face-to-face questions and cleaned front office Reconciled accounts payable, processed payments and Medicare and private health fund refundsNegotiated patient payment plans and minimizing debtsCollated regular statistical practice reports in compliance with dental industry regulations Managed digital clinic management databases and patient records Ordered and replaced stock, equipment and stationeryAssisted dentists as dental assistant by setting up clinic, audio-dictating client notes, four-handed dentistry, and instrument sanitization

Fairfield, Brisbane, Queensland

Prepared treatment rooms and patients for dental proceduresPrepared instruments for the dentist to use by ensuring they are sterilised, in the treatment area, and assisting in four-handed dentistry Maintained a dental supplies inventory by checking inventory levels and anticipating shortages

Bachelor'S Degree, Bachelor Of Psychology

Applied psychological principles to personal, social, organisational, technological and global issues Developed the awareness of the need.

Education record