Trang Vu Email and Phone Number

- Oversaw marketing opportunities and assisted Marketing Manager in developing strategies.- Designed and created marketing materials for in-store and digital.- Maintained and scheduled media advertising posts and seasonal promotions on social platforms(Instagram, TikTok, Twitter, etc.,), website and other online storefronts (Facebook store, TikTokshop, etc.,)- Monitored CRM through HubSpot and Pipedrive and managed POS systems such as Shopify and Clover.- Increased customer satisfaction and engagement by utilizing automatic chatbot, offering freesamples, etc.,- Improved conversion rates 3 times higher by applying referral and reward programs.

- Assisted Marketing Manager in building Marketing Calendar for academic year- Maintained social media channels, website, digital board content, and Feed Us Your Thoughts comment board.- Prepared and set up promotional dining activities, marketing events and creative services- Executed and analyzed semi-annual Dining Survey - Contributed to monthly reports measuring marketing performance (social media engagement, satisfaction rates and dining events participants)

- Assisted Team Leader in drafting, reviewing, and managing communication materials regarding promotional activities, resources, programs and events- Communicated and collaborated with other team members to facilitate workflow for events, projects and programs

Key achievements:- Developed on database management skills- Successfully recruited 300 drivers on average monthly