Travis Chapman Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

IT support: Responsible for the support and enhancement of enterprise and line of business applications Application integration and 3rd party applications Video Management System Support VidSys Application Camera configuration, maintenance, patching and upgrades 2nd Level / 3rd Level Server Support / Windows 10 EnvironmentAdminstrative support: Maintaining Camera Database Maintaining System Support Documentation

Henderson, Auckland

IT support: Provide IT support to end users at all Auckland Transport locations in Auckland Monitor IT Support and Desktop queues,  Take ownership of assigned incidents, fault analysis, call escalation, resolution and call closure Ensure appropriate communications (verbal and written) are channeled to all affected parties  Update customer information in the relevant systems as required Ensure equipment changes are managed at the time agreed and with minimal disruption Ensure all relevant statutory systems, processes and records are maintained as require Educate key stakeholders/staff about process to ensure statutory requirements are met.Administrative support: Proficiently undertake administration duties associated with customer contact Complete all paperwork required for support activities Actively participate in the ITBS performance measurement processes Effectively support other IT help desk personnel Handle overflow calls as required  Provide ad hoc admin support to support centre Respond promptly and accurately to all internal and external requests for information.Process and system improvement: Identify and recommend opportunities for process and systems improvement.  Work with team and relevant parties to develop and execute improvements. Review, develop and report on improvement initiatives for all systems  Document processes relating to specific area of expertise.Relationship management: Develop and maintain effective relationships with all end users Continuously deliver high level of customer service.

Auckland, New Zealand

Application support on Windows and Mac platformsSupport on Windows, Apple iOS & Android mobile devicesTroubleshooting IT issuesTroubleshooting AV issuesLecture theatre audio visual supportVideo Conferencing support

Auckland

Maintain and configure all PC's deployed hardware at AUT.Onsite Service Technician @ AUT & WintecMobile Technician @ Kristen & UnitecDeployment and setup of new hardware including laptops, PC's and Mac'sProvide onsite/mobile hardware technical support repair and fault check diagnosisrepair and management of faults with 3rd party vendorsAdministration and stock accountabilitiesReimaging Mac / Windows platformsManaging Warehouse Stock

Auckland, New Zealand

Installing PC's and Mac's for AUT, Wintec, KristenManage fault diagnosis and repairs

Auckland, New Zealand

Managing Warehouse Stock InventoriesManaging Out going and incoming stockManage repair hardwar with external vendorsWarehouse Operations

Moderating chat messages

New Market

Selling ProductsProviding sales and service supportStocktaking

System Center Configuration & Administration Introduction (Sccm), Sccm

Activities and Societies: Deploying SC Config Manager Discovery & Deploying Clients Inventory Al Metering Remote tools Collection.

Vidsys Level Ii Administrator Certificate, Support

Windows 7 And Windows 8 Essentials

Microsoft Certified Professional Exam, Mcp 70-680 Exam

Bet, Computer Systems Engineering

Apple Certified Macintosh Technician Certification

Comptia A+ Certification, (220-601, 220-602)

Ccna Course Training

Hp Hardware Certification Exam

Ibm / Lenovo Service Technician Certification

University Entrance, University Entrance Certificate

High School Certificate

Activities and Societies: Rugby and Athletics