Travis Smith Email & Phone Number

Portland, Oregon Area

Bozeman, Montana

* Increased both customer service scores and merchandise in stock scores in my store by 20% in my first three months.* Oversee store and pharmacy staff, customer service, inventory and merchandising within an extremely high volume store.* Provide feedback and coaching to my team based on customer service scores, inventory scores and brand standard scores.* Manage all aspects of store operations, P&L, payroll, accounting, recruiting, staffing and training for a top sales location.

Bozeman, Mt

* Supervise daily operations including bookkeeping, payroll, scheduling, customer service, receiving & brand standards.* Recruit, hire and train store associates to provide outstanding customer service along with sales and loss prevention skills.* Merchandise store with creative vision that drives customer traffic & sales while working with constant changing product.* Completed weekly operational audits, cash audits, customer service coaching, safety meetings and product training.

Bozeman, Mt

* Train and mentor department managers to increase staff engagement, loyalty and pride in work by encouraging team participation and by providing the skills needed to aggressively drive sales within their departments. * Create a customer service oriented environment by staying visible and available to staff on the floor, use coaching in the aisle techniques and setting high standards for level of urgency with service by proactively addressing issues. * Oversee various community projects, such as the Home Show, Parade of Homes, Clinics for high school students as well as manage store programs such as ATG and our Connections page, all with a goal to build a team spirit.* Assist in daily operation of the store through sales reporting, policy enforcement, merchandising, inventory and pricing, hiring and staffing, handling customer service issues and communicating with my supervisor and peers.

Canyon Park, Wa

* Recruited, hired and trained store management and customer service award winning teams throughout the district.* Supervised all store operations including staffing, sales reporting and goal tracking, accounting and payroll.* Merchandised video & gaming resets for new releases in addition to promotional end caps, displays and licensed products.* Set up recruiting and job fairs across the market for in store hiring and worked with job services to attend local job fairs.