Trechell Hanna Email & Phone Number

Jacksonville, FL, US

Jacksonville, Florida, United States

Jacksonville, Florida, United States

• Reviewed resumes and application materials to measure candidate suitability.
• Participated in video interviews with Human Resources to assess candidates based in remote locations.
• Developed department training curriculum and materials, including videos for online and remote instruction.
• Mentored new hires and utilized cross-training techniques to boost productivity and develop each team member's individual skills set.
• Exhibited flexibility to support multiple time zones outside of the United States, including Japan, Slovenia, and the United Kingdom.
• Connected individuals and teams across multiple company entities with available and relevant resources, to facilitate collaboration.

Rochester, New York Area

• Parented client account creation and data management processes, encompassing the analysis and audit of account data.
• Supported the successful migration of client data through multiple M&As.
• Originated and restructured ISO-compliant SOPs, including work instructions and training materials.
• Collaborated with stakeholders to ensure customer requirements are supported and understood across all internal functions.
• Partnered closely with Technology and Sales Administrators on company-wide improvement initiatives, including System Integration.
• Built internal and external customer surveys and intake forms using SurveyMonkey and Microsoft Forms, along with their MS Flows and SharePoint lists to automate responses and improve quality and traceability.

Rochester, New York Area

• Managed the invoicing and payment processing operations of 87 client properties and their individual consumers; both commercial and residential.
• Audited and analyzed billing records to verify accuracy and completeness.
• Monitored outstanding balances and performed collection duties within company databases.
• Supported high volume of inbound technical and billing queries and escalations.

Rochester, New York, United States

• Represented the company publicly in collaboration with marketing on various social media platforms, including Facebook and Twitter.
• Acted on behalf of executive leadership to support internal and external customers.
• De-escalated or resolved numerous disputes for all intercompany departments and entities during my tenure.
• Subject Matter Expert, instrumental in restructuring and developing the training curriculum for the Corporate Customer Relations department.
• Designed internal resources including an informational SharePoint Website, operating procedures, and user guide for the platform Salesforce Social Studio.
• Achieved company goals and contributed to profit margins on a daily basis.

Rochester, New York, United States

Assisted customers with various complaints, in a frontline capacity. Provided technical assistance, arranged service repairs. Reason for Leaving: Advancement.

Rochester, New York, United States

Notified customers and authorities regarding alarm signals received at the call monitoring center. Reason for Leaving: Advancement.