Trevor Thomas Email & Phone Number

Dallas-Fort Worth Metroplex

• Served as a liaison between customers and internal teams, successfully managing daily challenges and providing strategic business insights
• Successfully collaborated with multiple TI organizations to address crucial customer issues concerning effective and punctual order management, pricing strategies, logistics operations, and more.
• Established influential partnerships both externally with customer leadership and internally within TI.
• Resolved critical customer issues, built solid relationships with customer leadership.

Fort Worth, Texas

• Managed and supervised a team of three within the customer service department.
• Experienced in negotiating customer contracts under DFAR regulations.
• Tracked accepted and pending orders between the customer and Raytheon Technologies to ensure that my team is current on the status of purchase orders requiring review and those that have been finalized.
• Enhanced on-time delivery rates by providing our shipping department with precise and succinct delivery documentation, leading to the lowest rate of overdue shipments since 2016.
• Communicated daily with various buyers at Lockheed Martin, acknowledging proposed orders sent to Raytheon and informing them of specific changes required before we can finalize an agreement.
• Ensured a welcoming onboarding experience for new hires by providing training and guidance to those joining our team.

• Team Leader at the Fort Worth Office, overseeing a Permian Basin lease acquisition project for a prominent client.
• Delegated projects to my team and conducted reviews of these projects to guarantee customer satisfaction.
• Conducted comprehensive and supplemental title searches in Texas, Ohio, and New Mexico.

• I established and maintained relationships with doctors, hospitals, health agencies, local professionals, and other referral sources in the medical field.
• Followed up with existing customers and actively sought out new business opportunities that were essential for our products' growth..
• Met and surpassed the monthly sales target for our products through effective communication with customers and by setting personal goals.
• Informed clients about our services, products, and patient clinical support through lunches and various informational gatherings to ensure they are current with the services we offer.

Fort Worth, Texas

• Co-managed General Electric's account, our largest client, by supplying them with supportive information while managing their inquiries and schedules.
• Coordinated a range of activities related to delivery standards, ensuring our warehouse consistently met the product delivery timelines.
• Conducted analysis and review of client contracts/purchase orders to guarantee precision and accuracy in the information.

- Completed various tasks to enable the Frog Club to complete its mission using communication skills, Microsoft office skills and organization and time management skills.