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As a strategic leader with extensive experience in value creation, go-to-market strategies, and customer-focused innovation, I’ve spent my career partnering with executives to tackle complex challenges at organizations like ServiceNow and Salesforce. My passion lies in reducing friction and creating visionary, results-driven solutions that transform how businesses operate. I’ve led digital transformations for major organizations like the Cleveland Clinic, the U.S. Postal Service, and the U.S. Department of Veteran Affairs, using innovative platforms to deliver measurable outcomes.Currently, I lead the U.S. Public Sector and .Org Inspire Value team at ServiceNow, a high-performing group that operates at the strategic level of the pre-sales process. Our mission extends beyond delivering software—we create future-state visions, strategic roadmaps, and comprehensive business cases that inspire transformation, streamline operations, and help organizations achieve their strategic goals. We identify customer challenges and develop comprehensive solutions that map out financial efficiencies, process improvements, and long-term impacts that result in massive customer savings and growth.𝗧𝗵𝗿𝗼𝘂𝗴𝗵𝗼𝘂𝘁 𝗺𝘆 𝗰𝗮𝗿𝗲𝗲𝗿, 𝗜’𝘃𝗲 𝗯𝗲𝗰𝗼𝗺𝗲 𝗸𝗻𝗼𝘄𝗻 𝗳𝗼𝗿:• Leading cross-functional teams to develop value-driven strategies that solve complex challenges and deliver tangible results.• Simplifying complex processes for clients, reducing friction, and creating a seamless, intuitive customer experience.• Mastering the art of storytelling to present innovative solutions that resonate with senior executives and secure buy-in.• Driving measurable growth by identifying and unlocking opportunities, such as winning competitive deals against major players like Microsoft.I'm building my network in the strategic GTM space and connecting with like-minded, strategic leaders and early-stage startups looking to shape their value proposition and SGTM strategy. Connect with me or send me a DM and let's see how we can help each other!
Servicenow
View- Website:
- servicenow.com
- Employees:
- 32886
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Director, Us Public Sector And .Org – Inspire ValueServicenowMill Valley, Ca, Us
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Director, Public Sector – Inspire ValueServicenow Jan 2023 - PresentAt ServiceNow, we're transforming enterprise operations by streamlining workflows and automating routine tasks. Our platform aids organizations in enhancing efficiency and revolutionizing operations across IT, customer service, and human resources. Below you'll find a summary of a few of my responsibilities and high-impact projects:𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗮 𝗛𝗶𝗴𝗵-𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗶𝗻𝗴 𝗧𝗲𝗮𝗺In 2022, I was promoted to lead a high-performing team within ServiceNow’s Value Inspire division. My focus has been on nurturing a culture of accountability, collaboration, innovation, and continuous improvement.By setting clear objectives, fostering a culture of “extreme ownership,” and providing consistent feedback, I ensure that every team member understands their role in delivering impactful, value-driven solutions. I also prioritize professional growth, empowering my team to spearhead key initiatives that have organizational impact. 𝗜𝗺𝗽𝗮𝗰𝘁: The impact of this approach has enabled us to consistently achieve our team goals, create leading innovative approaches to internal operations and sales tactics, as well as significant successes like the multi-million dollar contract expansion with the U.S. Postal Service.𝗗𝗼𝘂𝗯𝗹𝗶𝗻𝗴 𝗖𝗼𝗻𝘁𝗿𝗮𝗰𝘁 𝗩𝗮𝗹𝘂𝗲 𝗳𝗼𝗿 𝘁𝗵𝗲 𝗨𝗦𝗣𝗦 𝗔𝗰𝗰𝗼𝘂𝗻𝘁Amid the U.S. Postal Service’s (USPS) efforts to modernize its operations under the Delivering for America plan, I was assigned to develop a strategy and proposal to not only secure a renewal but also expand the partnership.I led my team in creating a workback plan to align our internal teams and conducted a value realization exercise demonstrating how the ServiceNow platform had already delivered $18 million in value through its IT Service Management (ITSM) module.𝗜𝗺𝗽𝗮𝗰𝘁: As a result, we converted a potential flat renewal into doubling the contract value, securing an eight-figure net revenue expansion, and strengthening our relationship with USPS leadership.
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Sr. Principal Value Strategist - HealthcareServicenow Jan 2022 - Jan 2023San Francisco Bay Area𝗘𝗻𝗵𝗮𝗻𝗰𝗶𝗻𝗴 𝗘𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆 𝗮𝗻𝗱 𝗗𝗿𝗶𝘃𝗶𝗻𝗴 𝗚𝗿𝗼𝘄𝘁𝗵 𝗮𝘁 𝗖𝗹𝗲𝘃𝗲𝗹𝗮𝗻𝗱 𝗖𝗹𝗶𝗻𝗶𝗰:One of the biggest accomplishments during my career at ServiceNow was turning around the Cleveland Clinic partnership. When I took over the account, they were having challenges onboarding our platform and developed a negative perception of its capabilities. I led a value realization exercise working with cross-functional teams to assess workflows and identify costly manual IT processes and behaviors. By conducting workshops and strategic planning, we helped realign resources and optimize the platform’s capabilities. 𝗜𝗺𝗽𝗮𝗰𝘁: This initiative enhanced the clinic’s operational efficiency and generated an additional $3-5 million in revenue, turning a challenging partnership into one ready for future growth and cooperation.
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AdvisorCapexpert Feb 2022 - Present -
Sr. Manager, Business Value Services - HealthcareSalesforce Aug 2019 - Jan 2022San Francisco Bay AreaSalesforce is a global leader in CRM, known for helping businesses streamline their sales, service, and marketing efforts. I was brought into Salesforce to lead complex, high-value engagements in the healthcare industry to compete with companies like Microsoft and WorkDay. I built compelling business cases, crafted strategic solutions, and drove revenue growth and operational efficiencies by showing clients the long-term value Salesforce could deliver.𝗪𝗶𝗻𝗻𝗶𝗻𝗴 𝗮 $𝟱 𝗠𝗶𝗹𝗹𝗶𝗼𝗻 𝗗𝗲𝗮𝗹 𝗔𝗴𝗮𝗶𝗻𝘀𝘁 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝗳𝗼𝗿 𝗮 𝗚𝗲𝗻𝗼𝗺𝗶𝗰𝘀 𝗖𝗼𝗺𝗽𝗮𝗻𝘆:In 2020, a genomics company was deciding between Salesforce and Microsoft for a CRM solution aimed at boosting their sales efficiency. Despite Microsoft's heavily discounted offer for Dynamics, I led the creation of a strategic business case that underscored Salesforce's superior value and won the deal.𝗦𝗲𝘃𝗲𝗿𝗮𝗹 𝗼𝗳 𝗺𝘆 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀 𝗶𝗻𝗰𝗹𝘂𝗱𝗲𝗱:• Performing thorough research into the company’s business model, strategy, and challenges, which allowed me to build credibility and present myself and Salesforce as a knowledgeable and strategic partner. • Conducting value discovery interviews and developing a customized business case highlighting how Salesforce's CRM could effectively address their pain points and support their long-term goals. 𝗜𝗺𝗽𝗮𝗰𝘁: This focused approach helped secure a $5 million deal, earning the company’s trust and business without relying on steep discounts. This win was broadcasted to internal networks by the sales AVP as “the best value work he’s ever seen at Salesforce.” -
Manager, Business Value Services - Healthcare & Life SciencesSalesforce Jun 2018 - Aug 2019San Francisco, California𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗶𝗻𝗴 𝗦𝗮𝗹𝗲𝘀 𝗘𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆 𝗳𝗼𝗿 𝗮 𝗠𝗲𝗱𝗶𝗰𝗮𝗹 𝗗𝗲𝘃𝗶𝗰𝗲 𝗖𝗼𝗺𝗽𝗮𝗻𝘆:In 2019, I collaborated with a significant medical device manufacturer facing issues with fragmented sales processes and an outdated CRM system in a competitive sales environment. Although they were considering transitioning to Microsoft Dynamics, I led an initiative to illustrate how Salesforce could provide superior value.𝗔 𝗳𝗲𝘄 𝗼𝗳 𝗺𝘆 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀 𝗶𝗻𝗰𝗹𝘂𝗱𝗲𝗱:• Conducting a series of workshops and strategic planning sessions, I worked alongside the customer to define the benefits of a new workflow using Salesforce's platform. • Pinpointing inefficiencies in their existing process and developing a customized solution that streamlined operations and enhanced customer engagement. 𝗜𝗺𝗽𝗮𝗰𝘁: I created a strategic proposal that detailed pricing and aligned the solution with their strategic vision. The IT Director of the customer noted this as a distinguishing factor from the confusing explanation of MSFT pricing, choosing Salesforce as their CRM.
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Manager, Corporate Development, Strategy & IntegrationImpax Laboratories Sep 2016 - Jun 2018San Francisco Bay AreaI led annual strategic planning, analyzing growth and efficiency options, and managing projects, including complex merger integrations. Key contributions included developing a strategic plan for our generic division, creating a COGS model to guide product selection, portfolio rationalization, and plant divestitures, and driving a $6 million R&D restructuring. I also managed data rooms, supported due diligence, and conducted deal analysis for the $6-$7 billion Amneal merger and a $20 million plant divestiture, ensuring seamless integration and cost savings throughout. -
Independent ConsultantRtd Ventures Sep 2015 - Sep 2016San Francisco Bay AreaI consulted on a charitable partnership between Partners in Health and Abbott Laboratories, where I crafted a commercial strategy to support a sustainable manufacturing operation in Haiti. My role involved offering strategic guidance and conducting in-depth financial analysis to explore potential partnership and business development agreements, ensuring the venture was both impactful and viable for long-term success.In addition to this project, I worked with two startups in the Telemedicine and Medtech spaces. I performed comprehensive market, competitive, and financial analyses and developed their operating models. I also created tailored go-to-market strategies, focusing on sales and distribution, to help these startups establish a strong foothold in their respective industries.
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Interim Singapore Finance Manager/Finance Manager - Global Research & DevelopmentAbbott Nutrition Sep 2009 - Sep 2015Columbus, Ohio AreaI started as a Financial Analyst in September 2009, and by the end of my tenure, I had been promoted three times, ultimately serving as Finance Manager. In this role, I led the Singapore finance department, overseeing the financial close process and redesigning key processes for the Asia R&D unit, which reduced the regional close cycle by 25% within two months. Collaborating with the R&D Director, I conducted a comprehensive analysis of operational processes and costs at our Haiti-based manufacturing plant, achieving a 325% increase in capacity and a 41% reduction in per-unit cost.Additionally, I directed the consolidation of monthly, quarterly, and annual financial results, forecasts, and plans for $175 million in annual R&D expenses across the U.S., Europe, Middle East, China, India, and Singapore. My forecasting consistently hit the target range within +/-2%, and I streamlined the financial close timing by 50% over the year. I also managed the $30 million Global Capital Plan, advising R&D leaders on capital allocation strategies to balance continuity in mature markets and align regional capabilities with growth goals in emerging areas. -
Financial AnalystCardinal Health Feb 2006 - Sep 2009I began my career at Cardinal Health, where I managed the financial close process for two manufacturing sites. My responsibilities included investigating variances, reporting results, and publishing performance metrics, all while ensuring compliance with SOX guidelines. During my time there, I developed a standard operating procedure that reduced expenses by over $600,000 annually and provided in-depth financial support and analysis for the consolidation of operations, resulting in annual savings of $1.2 million. This experience laid a strong foundation in financial analysis and operational efficiency, setting the stage for my continued growth in finance and strategic management. -
InternSmith Barney Jun 2003 - Nov 2004Member of five person team that provided financial consulting and advice to over 1,500 clients
Troy Dye Skills
Troy Dye Education Details
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Graduated With Honors As A Fuqua Scholar - 3.94
Frequently Asked Questions about Troy Dye
What company does Troy Dye work for?
Troy Dye works for Servicenow
What is Troy Dye's role at the current company?
Troy Dye's current role is Director, US Public Sector and .Org – Inspire Value.
What is Troy Dye's email address?
Troy Dye's email address is td****@****rce.com
What is Troy Dye's direct phone number?
Troy Dye's direct phone number is (877) 383*****
What schools did Troy Dye attend?
Troy Dye attended The Ohio State University, Duke University - The Fuqua School Of Business, The Ohio State University - The Max M. Fisher College Of Business.
What are some of Troy Dye's interests?
Troy Dye has interest in Social Services, Children, Entrepreneurship, Economic Empowerment, Traveling, Environment, Education, Poverty Alleviation, Science And Technology, Sports.
What skills is Troy Dye known for?
Troy Dye has skills like Forecasting, Leadership, Process Improvement, Financial Forecasting, Financial Modeling, Strategy, Financial Reporting, Management, Sarbanes Oxley Act, Finance, Variance Analysis, Strategic Planning.
Who are Troy Dye's colleagues?
Troy Dye's colleagues are Megan Crites, Jim Taylor, Ratish Raj, Neha Narlawar, Mikaela Carino, Hau Tran, Victor Paredes-Colonia.
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