Troy Heffern Email & Phone Number

Lawrenceville, New Jersey, Us

Saint-Laurent , Quebec, Ca

Responsible for protecting the customer experience by ensuring the continuous availability of all production systems.

Saint-Laurent , Quebec, Ca

Responsible for the successful execution of cross-departmental technical projects and ensuring excellence in service delivery to the iJET stakeholders. • Managed data center consolidation project resulting in significant cost reduction by utilizing a scalable and secure public cloud infrastructure.• Lead team responsible for implementation of an information security management system based on ISO 27001.• Coordinated implementation of Intune mobile device management and Office 365 multi-factor authentication.

Rockville, Md, Us

Recruited to lead a team of network consultants servicing clients in the Washington DC Metro Area. • Assist in selection and training of new Network Consultants.• Manage accounts that are supported by team. • Develop IT Strategy by learning about the customer's business and advising the customer on the technologies that can best support their business objectives.• Provide technical and strategic consulting services to customers.

Washington, Dc, Us

Engaged to assist leading marking automation firm in establishing a web presence, building vendor relationships, and maintaining cloud based software and infrastructure services.

Handpicked to lead and develop the technical teams for start-up Managed Services Provider. Innovate and design forward-thinking technology plans and propose strategy and benefits to clients. Manage technical team responsible for providing support to clients, reacting to monitoring alerts, and executing on engineering projects. Serve as third tier escalation point in the case of critical or complex client issues.• Designed, built and supported ITG’s internal infrastructure. Deployed current technologies, including Windows Server 2012 R2, Exchange 2013, SharePoint 2013, and Lync 2013.• Developed training and certification plans for IT employees to establish and maintain technical certifications and competencies with partner vendors including Microsoft, Dell, and VMware. The certification levels resulting in premier vendor relationships, increased sales margins, and inside access to support.• Deployed AutoTask as CRM, project management, and ticketing system within ITG. Integrated with Exchange to allow scheduling and dispatching of resources.• Created and documented standard engineering practices for deployment of technologies, ensuring a baseline across all clients and streamlining the ability to efficiently support clientele. Automated the installation and configuration of server roles and configuration of hardware. • Deployed SharePoint company-wide with sites for administration, technology, and management. Designed the technology around management of engineering documentation and client infrastructure documentation.• Deployed Password Manager Pro internally to store and audit access to client’s passwords, ensuring security on all network devices for clients.• Designed standard Group Policy to reduce support calls and create a consistent user experience across the enterprise. Successfully converted legacy logon scripts to preference policies to simplify administration.

Westport, Connecticut, Us

Recruited to manage team to build and deploy servers and workstations for employees of the investment firm. Managed all new requests for servers and workstations, equipment build processes and deployment. • Automated server operating system installation for server builds allowing build team to execute server deployment process without input. This project resulted in virtually no errors in builds and reduced average build time to 30 minutes per server.

Stamford, Ct, Us

Promoted to lead team responsible for desktop deployment, application deployment and support projects. Evaluated, planned and implemented applications while meeting privacy regulations. Personally handled all ad hoc scripting and programming requests from hospital staff. • Redeveloped organizational software deployment strategy, achieving higher levels of efficiency for hospital employees.• Reengineered desktop deployment method, significantly decreasing the deployment time of a workstation.• Planned and implanted patch management strategy with Microsoft SUS.

Stamford, Ct, Us

Hired to provide third tier support to over 3000 users and facilitate a training program for outsourced help desk analysts. Provided on call support, including monitoring and assigning trouble tickets using Remedy ticketing system. Personally responsible for all software repacking and deployment to clients with Altiris. • Designed and implemented group policies to maintain a secure and user-friendly desktop environment.• Planned and implemented migration from Windows NT to Windows 2003/Active Directory.• Compiled scripts to complete a variety of domain management tasks.• Reengineered desktop build to encompass growing technology security needs and upgrade environment to Windows XP.

Basking Ridge, Nj, Us

Hired as consultant to certify preproduction systems, ensuring production readiness. Supported mission-critical applications on Windows, HP, UX, AIX and Solaris systems. • Developed a web application to track preproduction readiness checklist.

Storrs, Ct, Us

Recruited from MIS program to administer university servers running various mission-critical applications and provide support for multiple servers running Windows 2000, Exchange 5.5, WINS, DHCP, DNS and SQL while a full-time student. • Designed applications to track windows logon/log off events to provide statistical data of computer lab usage.• Designed a group policy to map drives, install printers, and roll out software based on user and location.• Coordinated a workstation OS and software rollout using Microsoft Remote Installation Services.• Implemented a managed Norton Antivirus solution for client machines.• Implemented a disaster recoverable backup solution with Veritas Backup Exec.• Created a web-based user account management application to manage Windows 2000 domain accounts.• Designed and implemented an Active Directory forest for 25,000 users encompassing multiple domains.