Dave Foster Email & Phone Number

Remote

• Setup, configuration, and management of Windows servers for Premier clients including services such as IIS, file permissions, Web configurations, Web certifications, and Adobe Coldfusion.Scheduling and executing.
• Communicating with end-users to troubleshoot and resolve incident tickets.
• Triage Theradoc application and server support issues from the shared in-box, pager, and end-user phone calls… Show more
• Triage Theradoc application and server support issues from the shared in-box, pager, and end-user phone calls.
• Managing hardware migrations to ensure a smooth transition to new hardware and upgrading the Theradoc application. Currently managing the project to migrate 200 Premier TheraDoc servers to new Windows 2022 servers.
• Working with co-workers and management to create and document new processes that will ensure a positive experience for end-users and member hospitals.

Greater Salt Lake City Area

Setup, configuration, and management of Windows servers for Premier clients including services such as IIS, file permissions, Web configurations, Web certifications, and Adobe Coldfusion.Scheduling and executing Theradoc software installation and upgrades for new and existing clients. Communicating with end-users to troubleshoot and resolve incident.

Greater Salt Lake City Area

Designing and Building PHP Wordpress blogs for clients.Providing ongoing break/fix support for existing clients. Consulting with potential clients to improve existing Wordpress webpages. Using PHP, HTML, CSS, and MySQL to personalize Wordpress blog templates. Aiding clients in expanding their Search Engine Optimization efforts.

Greater Salt Lake City Area

Monitoring system availability and alert systems.Resetting passwords for end-users.Building, validating, monitoring and running batch schedules using ContorlM. Working to resolve customer incidents and monitored issues without escalating outside of the Service Desk. Documenting processes used to resolve incidents using decision-tree logic.

Greater Salt Lake City Area

Leading bridge calls for Microsoft Corporation with engineers and Service Owners for Major Incidents and other issues requiring fast resolutions.Drive high priority IT tickets to appropriate resolutions.Effectively work as a liaison between the engineers and high level Microsoft executives to communicate the status of high priority issues.Proven.

Greater Salt Lake City Area

Using Photoshop design pages, customized Opencart and X-Cart web pages for new eCommerce clients.Completing break/fix issues on existing client web pages.Effectively communicating with the Senior Web Developer, Vice President, and Program Manager to prioritize projects and complete tasks. Using PHP, HTML, MySQL & CSS to personalize Opencart and X-Cart.

Vancouver, WA

Successfully marketed residential pest control products.Consulted potential customers on specialized treatment options that would fit their specific pest problems by formulating a plan that worked for the company and the customer. Volunteered extra time to help develop other team members’ sales approach and help increase team total performance. Attained.

Boise, Idaho Area

Developed and implemented a sales coaching program based on a technique called Curbside Coaching to help increase the sales skills of all sales representatives. Wrote and devised a national training document for correct handling of commonly misdirected calls to the credit department.Led ~20 associates in providing a high level of customer satisfaction.