Dave Foster Email & Phone Number

Remote

• Setup, configuration, and management of Windows servers for Premier clients including services such as IIS, file permissions, Web configurations, Web certifications, and Adobe Coldfusion.Scheduling and executing Theradoc software installation and upgrades for new and existing clients. • Communicating with end-users to troubleshoot and resolve incident tickets.• Triage Theradoc application and server support issues from the shared in-box, pager, and end-user phone calls… Show more • Setup, configuration, and management of Windows servers for Premier clients including services such as IIS, file permissions, Web configurations, Web certifications, and Adobe Coldfusion.Scheduling and executing Theradoc software installation and upgrades for new and existing clients. • Communicating with end-users to troubleshoot and resolve incident tickets.• Triage Theradoc application and server support issues from the shared in-box, pager, and end-user phone calls. • Managing hardware migrations to ensure a smooth transition to new hardware and upgrading the Theradoc application. Currently managing the project to migrate 200 Premier TheraDoc servers to new Windows 2022 servers. • Working with co-workers and management to create and document new processes that will ensure a positive experience for end-users and member hospitals.• Working with the Software Development team in the implementation and deployment of new Theradoc application rollouts.• Managing and maintaining the integrated InsightRx application and testing and rolling out new InsightRx versions. • Light database management using PL/SQL and Oracle database software. Show less

Greater Salt Lake City Area

Setup, configuration, and management of Windows servers for Premier clients including services such as IIS, file permissions, Web configurations, Web certifications, and Adobe Coldfusion.Scheduling and executing Theradoc software installation and upgrades for new and existing clients. Communicating with end-users to troubleshoot and resolve incident tickets.Triage Theradoc application and server support issues from the shared in-box, pager, and end-user phone calls… Show more Setup, configuration, and management of Windows servers for Premier clients including services such as IIS, file permissions, Web configurations, Web certifications, and Adobe Coldfusion.Scheduling and executing Theradoc software installation and upgrades for new and existing clients. Communicating with end-users to troubleshoot and resolve incident tickets.Triage Theradoc application and server support issues from the shared in-box, pager, and end-user phone calls. Managing hardware migrations to ensure a smooth transition to new hardware and upgrading the Theradoc application.Working with co-workers and management to create and document new processes that will ensure a positive experience for end-users and member hospitals.Working with the Software Development team in the implementation and deployment of new Theradoc application builds. Show less

Greater Salt Lake City Area

Designing and Building PHP Wordpress blogs for clients.Providing ongoing break/fix support for existing clients. Consulting with potential clients to improve existing Wordpress webpages. Using PHP, HTML, CSS, and MySQL to personalize Wordpress blog templates. Aiding clients in expanding their Search Engine Optimization efforts.

Greater Salt Lake City Area

Monitoring system availability and alert systems.Resetting passwords for end-users.Building, validating, monitoring and running batch schedules using ContorlM. Working to resolve customer incidents and monitored issues without escalating outside of the Service Desk. Documenting processes used to resolve incidents using decision-tree logic processes.Interfacing with Level 2 system administrators and application support to ensure proper automation processes… Show more Monitoring system availability and alert systems.Resetting passwords for end-users.Building, validating, monitoring and running batch schedules using ContorlM. Working to resolve customer incidents and monitored issues without escalating outside of the Service Desk. Documenting processes used to resolve incidents using decision-tree logic processes.Interfacing with Level 2 system administrators and application support to ensure proper automation processes are implemented and incidents are resolved promptly. Show less

Greater Salt Lake City Area

Leading bridge calls for Microsoft Corporation with engineers and Service Owners for Major Incidents and other issues requiring fast resolutions.Drive high priority IT tickets to appropriate resolutions.Effectively work as a liaison between the engineers and high level Microsoft executives to communicate the status of high priority issues.Proven proficiency with ServiceNow, ITSM and Remedy ticketing systems. Effectively communicate with the Microsoft Corporation… Show more Leading bridge calls for Microsoft Corporation with engineers and Service Owners for Major Incidents and other issues requiring fast resolutions.Drive high priority IT tickets to appropriate resolutions.Effectively work as a liaison between the engineers and high level Microsoft executives to communicate the status of high priority issues.Proven proficiency with ServiceNow, ITSM and Remedy ticketing systems. Effectively communicate with the Microsoft Corporation and Unisys management to ensure processes and procedures are up to date and correct. Providing support for Microsoft Engineers in resolving issue related to networking, computer hardware, Point of Sale applications, Databases, and servers. Show less

Greater Salt Lake City Area

Using Photoshop design pages, customized Opencart and X-Cart web pages for new eCommerce clients.Completing break/fix issues on existing client web pages.Effectively communicating with the Senior Web Developer, Vice President, and Program Manager to prioritize projects and complete tasks. Using PHP, HTML, MySQL & CSS to personalize Opencart and X-Cart platforms.

Vancouver, Wa

Successfully marketed residential pest control products.Consulted potential customers on specialized treatment options that would fit their specific pest problems by formulating a plan that worked for the company and the customer. Volunteered extra time to help develop other team members’ sales approach and help increase team total performance. Attained the highest sales in the company over the summer sales period. Assisted the Manager in coordinating the… Show more Successfully marketed residential pest control products.Consulted potential customers on specialized treatment options that would fit their specific pest problems by formulating a plan that worked for the company and the customer. Volunteered extra time to help develop other team members’ sales approach and help increase team total performance. Attained the highest sales in the company over the summer sales period. Assisted the Manager in coordinating the team’s activities on a day to day basis. Show less

Boise, Idaho Area

Developed and implemented a sales coaching program based on a technique called Curbside Coaching to help increase the sales skills of all sales representatives. Wrote and devised a national training document for correct handling of commonly misdirected calls to the credit department.Led ~20 associates in providing a high level of customer satisfaction through monitoring associate calls and coaching on correct handling of customer concerns. Increased successful… Show more Developed and implemented a sales coaching program based on a technique called Curbside Coaching to help increase the sales skills of all sales representatives. Wrote and devised a national training document for correct handling of commonly misdirected calls to the credit department.Led ~20 associates in providing a high level of customer satisfaction through monitoring associate calls and coaching on correct handling of customer concerns. Increased successful sales rates on my team from 4% net sales rate to above the national standard of 8% through creative encouragement and sales development. In the Retention department, I demonstrated a desire to perform to the highest standard by meeting or exceeding company goal for a save rate of 25%. I was ranked in the top 10 in the nation with a save rate of 37%. Organized reports and paperwork on a weekly and monthly basis to track and report to upper management of team progress and statistics. Show less