Assistant Manager
Current- Leading a team of 12 individuals- Communicate job requirements and expectations clearly; setting desired outcomes and monitoring individual performance.- Evaluate employee performance in an effort to identify areas of improvement, recommend training/coaching to better equip individual for role.- Provide guidance to Team Leads to:o Initiate and lead ad-hoc projects to better improve work efficiencyo Review work processes and knowledge transfero Coach team members on new tasks, responsibilities and standard procedureso Identify requirement for internal or external training; to enhance knowledge on various subject matterso Adjust workflow and manpower allocation to improve efficiency in key operationso Provide appropriate training for new employees and external teams on usage of systems and company’s policies.- Provides data to support yearly internal audit- Ensure tasks are completed in a correct and timely manner in alignment with Company’s policies and requirements- Formulate and implement strategies using appropriate tools to drive effectiveness and efficiency in team operations.- Collaborate well with other departments to improve on existing operational processes, ensure best practices are followed.- Ensure business integrity at all times, adhering to Company’s core values- Lead Sales Operations Team Leads in handling agent enquires, managing ad-hoc sales promotions, payment tracking and resolving booking discrepancies with partners.- Collaborate efficiently cross-departmental to establish work processes to execute ad-hoc tasks assigned
