Ty Larson Email & Phone Number

Omaha, Nebraska, United States

Investigate, drive resolution, mitigate, and prevent future major incidents within Issuer Solutions (GFS), Issuer Administration, Money Network, and Output Solutions Divisions.The Output Solutions division involves a variety of products and services including online viewing and printing of documents, statements, and creation of debit and credit cards mailed to our client's customers.The Issuer Admin and Issuer Solutions divisions empower thousands of the world's financial institutions with services such as loyalty rewards (PLP), Paypoint, First Track/First Disputes, ECS, ESS, OnDot, FDWC, 3270 (Green Screen), Stand-In Processing (STIP), Safer Payments/Advanced Defense, and authorizations/advices via the Bliss platform (ZLinks) on the Optis platform largely running off LPARs on a Z/OS (z16) mainframe.The Money Network platform provides swift digital disbursements, prepaid/payroll cards, and other money management benefits to tens of millions of users.Earned Exceeds Expectations for my 2023 Annual Review.

Omaha, Nebraska, United States

Incident and Event Management for Global Business Solutions Merchant Operations involved monitoring and responding to a dozen or more standard incidents each shift and running over 150 major and critical incidents from start to completion.These incidents included problems within the Fiserv environment, clients, third parties, and vendors using many applications and services such as reporting tools (Clx, Clientline and Business Track), Core Acquiring authorizations and credit, debit, check, and EBT transactions processed on a multitude of platforms (North, Rapid Connect, Debit Gateway, Paysecure, Optis, Clover, Payeezy, Compass, Buypass, IPG, Commerce Hub, uCom, Mobile Gateway, Telecheck), and Money Movement (Mainframe Batch processing, NDM and SFG file processing and transmissions).Clients included but wasn't limited to Financial Institutions, Associations, and Corporations such as Wells Fargo, PSCU, PNC, Bank of America, Visa, Mastercard, American Express, Discover, Walmart, Paypal, Amazon, and Costco. This position required quick and accurate analysis of risk, scope, and impact. Engagement with SMEs, clients, relationship managers, and platform leadership allowed us to progress toward the goal of mitigation.Beyond just fixing the immediate problem and returning to BAU it was of paramount importance to document the steps to resolution and key discoveries in order to provide stakeholders a clear and concise explanation of the incident on one hand and the technical details for problem management and the owning teams to review during root cause analysis to prevent potential future incidents. Primary tools within the AiOps environment at the First Data\Fiserv Global Command Center include Moogsoft, Splunk, ServiceNow, Tandem boxes via MR-Win6530, Mainframe access via 3270 green screen emulator, Prognosis, Early Warning, and Teams.Earned Meets Expectations on my first partial year review and Exceeds Expectations on my first full year annual review.

Omaha, Nebraska

Provided Online Banking technical support and customer service for hundreds of Financial Institutions. As time passed additional training was provided and the scope of my duties expanded to assisting in other departments and services at First Data including Lost/Stolen, CardAct, Response Center, Service Center, Small Business Banking/Merchant Services, POS terminal support, Mainframe Password resets, Mainframe Tap Trans and non-mon file verification for Financial Institutions, Business Billpay, Cybersource, TSYS, VirtualPay, and Authorize.net.Earned Exceeds Expectations on six annual reviews.

Greater Omaha Area

Aided prospective American Express customers in picking out the best credit or charge card for their needs and took their applications.

Greater Omaha Area

Tech Support, customer service, and sales.

Sales and customer support for life, hospital and other forms of insurance at an inbound call center.The only new hire on a team with four new hires to achieve a satisfactory rating on the monthly scorecard which included an 100% QA score.

Administrative, sales, customer service, training, technology czar, and clerical work.

Greater Omaha Area

Ensured compliance with HP protocols at Omaha and Council Bluffs retail stores carrying HP consumer and business electronics for Marketsource. Walked our partner's employees and management through new products, basic IT skills, and best practices. Assisted employees as a knowledge base with selling HP products while at client locations. Senior agent in the region which required training and supervising of new hires.

PIC when Manager was not working. Sales, training, ordering product, troubleshooting, opening and closing, and general clerical paperwork.Took a below average store in customer service in 2004 and by 2006 was ranked #115th out of 4979 stores.

Asotin, Washington

Determined markup for goods received, placed orders for goods, minimized store theft, and programmed registers for new employees and weekly price changes. The market had groceries, a deli, a liquor store, a gas station, and a small hardware/fishing section.

Lewiston Id

Cold calling sales and surveys.

Clarkston, Washington

Open store, paperwork, order goods, deal with vendors, make pizza, and organize deliveries. Created a strong relationship with the local high school and their DECA program tripling lunchtime revenue compared to the previous year.

Clarkston, Wa

Made pizza dough from scratch and proofed it each morning along with opening the store for lunch. Ran kitchen and organized deliveries.

Market, academic, and engineering research and development. Wrote proposals, patent related materials, and corporate communications. Member of company think tank valued for creativity and aptitude at translating technical lingo and corporate lingo into layman's terms.

Psychology

Earned 109.33 Credits towards Dual Major Psychology/General Science and many semesters of Dean's List.

Physical Sciences

Activities and Societies: Honors.Earned 109.33 Credits towards Dual Major Psychology/General Science and many semesters of Dean's List.

Associate Of Science (A.S.), Liberal Arts And Sciences/Liberal Studies

Associate Of Arts (A.A.), Liberal Arts And Sciences/Liberal Studies, 3.818

Activities and Societies: Phi Theta Kappa