Umer Khan Email & Phone Number

Australia

Lahore, Pk

Lahore, Punjab, Pakistan

- Orchestrated and facilitated Agile methodologies and ceremonies, ensuring seamless development processes for cross-functional teams.- Empowered teams through strategic coaching, cultivating a culture of accountability and collaborative decision-making.- Proactively identified and resolved impediments, collaborating with stakeholders to maintain an uninterrupted workflow.- Contributed significantly to backlog management, ensuring its refinement andreadiness for team initiatives.- Implemented comprehensive metrics to monitor and drive team performance, enablinginformed, data-driven enhancements.- Spearheaded transparent stakeholder communication, ensuring alignment anddelivering customer-centric solutions.- Championed a culture of continuous improvement by advocating and implementingAgile best practices, through innovative ideas.- Effectively managed risks, safeguarding sprint goals and overarching projectobjectives.- Successfully implemented Tempo Jira company-wide, optimizing progress trackingand resource utilization.- Spearheaded the introduction of a comprehensive reporting culture for senior management and stakeholders, enabling informed decision-making without micromanagement.

As a Junior Project Manager, i got the opportunity to work directly with CTO and CEO and liaison between them and the engineering team residing in Pakistan. This role has provided me with great international exposure and has enabled me to work on various products thus increasing my exposure to technological trends. i do assist the CTO and CEO with everything involving a project's organization and timeline.Current Responsibilities:1. Assisting the CTO and CEO in documenting project scopes and objectives2. Documenting project plan.3. Creating tickets on Jira, Jira Confluence Reports/GitHub, Github Beta.4. Grooming tickets by attaching relevant documents, assigning tasks and deadlines5. Measure project performance using appropriate systems, tools, and techniques.6. Create and maintain comprehensive project documentation.7. Take notes on interaction with our international clients to interpret their needs and requirements and represent them in the field.8. Prepare, schedule, coordinate, and monitor the assigned engineering projects.9. Report regularly to CTO and CEO on project status.10. Coordinate internal resources for flawless execution of projects.

United States

United Kingdom

- Working closely with DPMs and Scrum MastersUnderstanding DPMs progress reports and assist them in creating various reports.Attend/Conduct/Observe Scrum Meetings – Daily Scrums, Planning and Retrospective meetings.track scrum team’s progress via JIRAUnderstanding feature branches, Jenkins server, Nexus Servermonitor the health of code branches- Ability to observe and record clarity of information in scrum.- Able to conduct scrum meetings as a scrum master.- Ability to report on the work plan for tomorrow and escalate dry pipeline- Ability to compile report team wise on the issues to addressed on the day- Ability to compile team wise report on the targets set for team and individual and the progression towards those targets- Ability to monitor and report about JIRA status of tasks updated on time or not- Ability to monitor usage of emails as exchange of information at day end- Ability to report on the communication ways of Retro and planning meetings i.e. phone or skype or teams. Screen sharing yes/no. Video Yes/No. Quality of call. Any disruptions etc etc- Ability to report on the team or Team lead's or SSE visibility about timelines and delivery dates, release dates, status of merge i.e. likely or not likely, impact of not merging etc- Ability to determine the team's work sequence i,e, it should be in line with the priority order and delivery order- Ability to organise meetings with HTO regularly to track the progress and take next set of action items.- Excel Training – Beginner to AdvancedHarness the full power of Microsoft Excel by automating your day to day tasks through Macros and VBACreate dynamic reports by mastering one of the most popular tools, PivotTablesUnlocking dynamic formulas with IF, VLOOKUP, INDEX, MATCH functions and many more

United Kingdom

Headquartered in Redwood City, California, i2c has over 700 employees across six sales and support offices worldwide serving clients in North and South America, Europe, Asia and Africa. Working as a service delivery and customer service agent Privately Held Financial Services industry Jan 2013 – June2014 Critical Work Tasks Include: • Ensure that all incidents and service requests are logged into the ITSM system. ensuring actions taken are clearly documented in the ITSM ticket.• Contribute to the effectiveness of the IT Operations, including sharing of knowledge and information, documenting processes and procedures• Ability to function as part of a cohesive team environment.• Keeping higher management informed of the ongoing activities and reporting when required.• Input call data into the company database and generated reports for management at the end of the week.• Maintained a high level of reliability by taking very little unscheduled time off.• Planning software configuration management activities. This included continuous communication with all the departments and stake holders. Assisting with the product deployments and testing.• Handled inbound customer service complaints and questions from a variety of customers.• Ensure that incidents and requests are resolved in a timely manner and/or according to service level targets.• Maintain communication with internal clients and other key stakeholders to ensure they remain informed.• Ensure that IT Operations procedures and processes are followed.• Respond to urgent requests and escalations, coordinate with relevant resolver team.• Identifying, controlling, and making sure the availability of software work products.• Taking all stakeholders onboard and arranging conference calls.• Engage in problem solving, customer service while keeping the managers updated.• SVN Repository creation, administration.• SVN rights management.

Lahore

Worked on Ruby on rails and worked on various projects including OneBillionShirts.org Learn to work and develop in Rails Using ruby and Gems.Experience working with common Internet technologies (e.g. Linux, MySQL, CSS, HTML, JavaScript, AJAX)

During the period of my internship i learned development In Power-builder (OOP), SQL and studied the developed software, the software life cycle, and the system analysis and work environment at Net Sol

Master Of Science - Ms, Information Technology Project Management

Master'S Degree, Information Technology Project Management

Bachelor Of Science - Bs, Computer Science

High School

Activities and Societies: Dramatics, Debates, Sports

It Project Management, Information Technology

Activities and Societies: UTS Harbor Club UTS Alumni UTS Entertainment Club UTS's Project Management program provides an immersive.