Utkarsh Parikh Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

• Responsible for gathering requirements from business teams and product managers related to nbn broadband packages.• Execute digital marketing projects using Service Portal, Provisioning, Billing and SalesForce CRM.• Work with business stakeholders such as Product Managers, Revenue Assurance, Corporate and Commercial Finance, Legal, Wholesale Supply and Operations to do impact assessment of the requirements.• Work with business to finalise artefacts such as Pricing Papers, Customer Consultation Paper, Customer Onboarding Packs, Contracts and other Customer Communications.• Brief top executives i.e. GMs and E-GMs about the upcoming projects and underlying solution to get their approval on Pricing Papers and customer facing artefacts.• Liaise with Solution Architect to design solution and prepare project estimates.• Coordinate with business to secure the CAPEX required for delivering requirements. Identify OPEX required by operations team to maintain the solution post production deployment.• Define Epics in JIRA with Acceptance Criteria, prepare BOSSCARDs in Confluence and make it ready for prioritisation on the day of PI Planning event following SAFe principles.• Acting as a bridge between business and technical team.• Break the Epic into user stories and prepare backlog for delivery team as per SAFe Agile methodology.• Refine user stories and estimate them with the team in Sprint Planning & refinement sessions, coordinate with Product Owner to prioritise the backlog and prepare sprint delivery plan.• Present showcases after each sprint for business and operation stakeholders.• Draft test scenarios and test cases for UATKey Highlights✔ Successfully launched revenue boosting packages and promotional campaigns for nbn Broadband plans which helped nbn increase the subscriber base on nbn network by 30%✔Successfully executed financial and digital transformation projects for nbn as per Enterprise Architecture vision improving nbn's time to market by 50%

Sydney, Australia

Riyadh, Saudi Arabia

Key Responsibilities:• Managing end-to-end design and planning of OSS /BSS /ICT Digital Transformation and B2B and B2C BAU projects.• Converting complex business requirements into workable IT solutions for projects such as the introduction of new systems in the BSS stack, functionality migration from legacy to new systems, the design of new business plans, modification of existing plans and the revamping of user experience for IVR and Web Portal. • Collaborating with stakeholders (both business stakeholders and SMEs/the development team) to gather requirements, determine feasibility, finalise design, complete interface agreements and develop functionalities for BSS transformation and BAU projects.• Designing GSMs (voice/SMS/data), broadband, Wi-Fi, FTTX and other non-GSM products for prepaid and post-paid subscribers in fixed, mobile and convergence domains.• Delivering projects such as voice/data product revamps, policy control, order management, Catalogue Manager and unified rating through AGILE methodology (SCRUM) in order to deliver maximum business value.• Preparing solution blueprint documents containing detailed design of each impacted system, finalising solutions with SMEs of the development team, and reviewing LLDs prepared by application development teams.• Preparing use cases, test case scenarios, User Acceptance Testing plans for SIT/QA/UAT testing and reviewing end-to-end test results.• Managing JIRA and SharePoint to keep track of project requirements, manage project defects and maintain the repository of project deliverable, which includes their delivery timelines.Key Highlights:✔ Successfully launched revenue boosting packages and promotional campaigns for GSM subscribers which increased the size of the subscriber database by 15%✔ Successfully installed Ericsson Catalog Manager to reduce the TTM to launch products to the market 50% faster✔ Successfully implemented VoLTE service by integrating Huawei/Ericsson IMS and Ericsson OCS

Ahmedabad, India

Project: - Mauritius Telecom - MauritiusKey Responsibilities: • Requirements gathering and analysis of OSS and BSS components such as the billing system, Interconnect billing, provisioning, WFM and CWSC. • Designing and developing the Timeboxed delivery of product increments in each monthly sprint using the AGILE-SCRUM method, which included developing Product Backlog with product owners, identifying EPICS, breaking downs EPICS into user stories and tasks, prioritising and performing effort estimation of user stories and tasks with the SCRUM team, finalising acceptance criteria, developing and testing functionalities, and completing the Sprint delivery.• Drafting AS-IS and TO-BE architecture and performing gap analysis by defining the GAP analysis matrix.• Preparing solution blueprint documents (HLD), reviewing LLDs and finalising solutions, which includes detailed solution design of impacted systems, MoP of major system software upgrades and DB upgrades.• Preparing Acceptance Test (AT) plans, which includes planning, executing and verifying end-to-end test results by generating test strategies and detailed test cases, performing SIT, QA and UAT with the testing team, and verifying test results at the end of testing.Key Highlights:✔ Installation of Agile Delivery Model and DevOps Tools: Successfully installed Agile Delivery Model (SCRUM and TDD) in order to achieve the continuous delivery of billing, CWSC and WFM components for the customer Mauritius Telecom, reducing delivery time by 30%.

Gurgaon

Key Responsibilities: • Managing Charging System (versions 3.0, 4.0 and 5.X), policy control domains and Convergent Charging Solutions such as CBIO, which includes installation, integration, commissioning and upgrades to application platforms for greenfield rollouts, migration and upgrade projects. • Collaborating with the client’s project team and the pre-sales team to work on RFP and PoC projects including Intelligent Network systems, IVR applications, voucher servers, PCRFs and billing platforms.• Performing dimensioning analysis of customers’ networks, including hardware dimensioning and software licensing requirements based on subscriber database, as well as peak-hour traffic statistics provided by marketing teams.• Preparing data migration strategies stating detailed steps of customer data migration and live traffic migration from the legacy system to the new system.•Preparing high-level design documentation (HLD), Network Impact Reports (NIR) and Acceptance Documents (AT) for OCS, VMS and PCRF upgrades and expansion and migration projects, as well as business configuration projects.• Worked as Team Lead for global second-line support team of VXML-IVR, which includes successful handling of emergency-, hot-, high-, medium- and low-level Customer Service Requests within the customer’s agreed SLA, and managing the weekly roster of 24*7 support team members.Key Highlights: ✔ Intelligent Network Platform projects lead: Led Intelligent Network Platform projects such as greenfield implementation, OCS migration, OCS upgrades and business product configuration for Tier 1 Telco organisations and MVNOs such as Singtel, Virgin, Airtel, Q-Tel, Unitel, Mobimak, EMT, Telkom and Ericsson.

Hyderabad, India

Key Responsibilities: • Installing, integrating and testing VAS and roaming products such as InRoam and BRS for Celtel’s One Network project in Africa for international clients such as Celtel Gabon, Celtel DRC and Celtel Nigeria (now Airtel Africa).• Integrating products such as InRoam and BRS with SMSC, CORE Networks and Ericsson IN, which includes ISUP, MAP and SCCP integration with CORE Networks, SMPP client integration with SMSC and UCIP interface integration with Ericsson IN.• Preparing MOPs for critical activities such as going live or network cutovers, application software upgrades and DB upgrades, and software or OS patch installation on servers.• Preparing AT documents for UAT, which included test cases to verify application functionalities (such as welcome SMS messages for roamers, roaming SMS charging and recharging for roamers).Key Highlights:✔ One Network project implementation: Successfully implemented One Network project for Celtel that connected Celtel subscribers of 12 African nations by a single rate plan, which gave them access to home networks, even while roaming in other countries.https://en.wikipedia.org/wiki/Celtel#One_Network

Bachelor Of Engineering (B.E.), Electronics And Telecommunications Engineering, Distinction

Post Graduation Diploma Advanced Computing