Valentin Dakov Email & Phone Number

Sofia, Sofia City, Bulgaria

Sofia, Sofia City, Bulgaria

Analysing software issue, reported by the clients.Trying to identify the root cause and suggest a temporary or permanent fixes.

Sofia, Sofia City Province, Bulgaria

Monitoring the Global Security Operation system and Firewall, IPS and IDS logs for inconsistent and suspicious traffic.Investigating any suspicious activity and provide feedback to our second line teams and Customer internal security teams with Full description of the performed investigation, plan for mitigation and suggestion for improvements, in order to avoid any future security risks.Monitor Connector and Log servers stability and load.Responding to emergency calls from our Customers out of hours, raising tickets and performing initial organization and distribution of the work.Monitoring UK Security Operation system and performing relevant tasks.

Sofia, Bulgaria

First Line response and investigation of customer queries over phone, email and chat.Troubleshooting network degradation and outages.Providing extensive troubleshooting information to our Second Line engineers, collected from edge and backbone devices.Acting as single point of contact with the customer, partner networks, FLM and the company Second Line engineering team.Managing customer systems for equipment faults, making approved configuration changes, configuration push and reversing from temporary configurations.Experience with CISCO, Juniper, Mikrotik, Billion, Fortigate devices.

Bulgaria

Ensuring all information and prices of all items are consistent and correctCommunicating with vendors and business clientsOften acting as single point of communication between different departments

Sofia, Bulgaria

Work with specialised softwareCollecting, formatting and entry of data in specialised databaseCollecting data on new products and technologiesKeeping information in the product manuals up to dateLeading trainings when necessary on new and relevant technologiesTraining new employees

Bulgaria, Sofia

Main responsibilities were working with clients and consulting them. Secondary responsibilities would include Inventory control and assisting at Return and Exchange desk.

High School Diploma With Professional Qualification, Accounting And Business/Management

Activities and Societies: 1 and a half years simulated economical structure of multiple companies and agencies Half a year as Manager.

Computer Systems Networking And Telecommunications

Activities and Societies: Shotocan Karate Do Sadly there are a few exams I still need to take, as do not want to simply pass them.