A puritan researcher by training, a street-savvy COO by acumen. Current role and responsibilities as a COO, Member of BMB (BIAS Management Board) are: Execution (Embedding Organizational's Strategic Innovative Thinking and Executional Output) & Expansion

My work involves building and expanding our Behavioral Design department, where we collaborate with industry leaders to develop evidence-based solutions that drive positive behavioral change. The core focus is on making business funnels and customer journeys [Digiltal, Phy-Gital ] more efficient such as driving adoption, optimizing onboarding processes, preventing lapsage, and enabling upselling using applied behavioral science and design principles to shape positive user behaviors and deliver measurable business results.

Intelenet Global Service, a company which one of the best outsourcing company in Travel Industry and representing Training team as a project trainer for MakeMyTrip India• Maintaining the Strong relationship with clients and ensuring all the training needs for the business. • Designed, developed & delivered training courses for the various Sales, Customer Service & Business process• Conducted needs analyses of internal employees responsible for ordering and provisioning switched products • Involves creating pro-active and responsive solutions to business needs and seizing opportunities for continuous improvement in individual, team using various TNA method• Maintaining the training cost by applying various cost effective methods• Responsible for implementing various training standards within the process to streamline business from Training point of view• Reviewing individual training request from the employees in timely method, insure that requests are completed with set policies & procedures

InterGlobe Enterprises is an integrated travel corporation spanning various domains: aviation management, domestic low-cost airline, travel technology, travel distribution services, hotel development and management services and general aviation.• Handled Three Lines of Businesses:o Princess Cruises – Crew travel Serviceo Air Indiao Indian Airlines • Conducing ‘Train the Trainer’ workshops• Leading a team of 12 Trainer across two Sites (Gurgaon & Mumbai) • Implemented pilot run to generate training effectiveness.• Monitor instructor performance to verify training is conducted as outlined in approved training materials and in a manner that motivates personnel to learn.• Designing & developing New Content with Client requirement.• Consulting client on regular basis about the updates on Content, Feedback on training, and modification in Training Methodology. • Trained & Set-up New Business (Crew Travel desk) for the project • Providing regular feedback to Enhance the Quality standards & creating Error free environment

Abacus International Pvt. Ltd. is Asia’s leading travel facilitator deals in proving the GDS (Travel technology) across all the travel agencies.• Handling corporate client across North India eg. Thomas cook, American Express, Make My Trip.• Maintaining Client relationships by regularly visiting clients and resolving issues. • Conducting product presentations on a launch of New Products.• Conducting Full time Basic and ticketing training and other products.• Product presentations on the product launch,• Providing onsite trainings to all agents as and when required.