Coordinate with leadership across 20 multi-functional departments to identify challenges and provide solutions through automated processesRecruiting for Mortgage/Title, Information Technology, Compliance, Accounting/Finance positionsProficient in ICIMS, and ADPAssist with onboarding processes to improve employee experience through a redesigned communication schedule, policy updates, and improved system trackingWork with over 50 business and technical leaders to provide guidance on employee relations functions, including onboarding, performance, and separation routinelyDevelop employee complaint and investigative reporting process following best practices from SHRM and Pittsburgh-based employee relations firm, Ogletree Deakins Provide advice and guidance to the leadership team on disciplinary processes and PIPsConduct TerminationsProcess all unemployment claims from different statesEmpower leadership to make informed decisions by evaluating and predicting trends weekly in employee retention, turnover, and engagementBuild and maintain relationships with IT, Legal, and Operations Collaborate with Legal to conduct annual audits Conduct exit interviews, synthesize employee feedback, and analyze interpersonal data to retain employees and improve company culture Launch investigations into interpersonal conflicts between co-workers and provide a safe space for employee concerns, resulting in an improved workplace dynamicSupport employees through creating connections and troubleshooting their needsMonitoring all online reviews

• Perform customer service functions by answering employee requests and questions • Conduct new hire orientation • Verify I-9 documentation • FMLA Documentation and Processing • Update online HR database with new employees, employee changes, and company announcements • Assist with processing of terminations, including exit questionnaires/interviews • Assist with the preparation of the performance review forms • Facilitate Company Surveys: New Hires (45-day, 75-day), Annual Engagement, etc. • Assist HR VP with various research projects and/or special projects • Assist with recruitment and interview process • Assist with annual open enrollment process and enrolling new hires in benefits programs • Schedule meetings and interviews as requested by HR VP • Make photocopies, fax documents, and perform other clerical functions • File papers and documents into appropriate employee files • Prepare new employee files and benefit packages • Create and update handbooks, polices, and other materials for the department • Provide managers and executives with reports as requested, including weekly reports for the CEO • Maintain complete confidentiality and privacy of departmental matters • Complete all assignments in a timely manner • Act as a leader within the company • All other duties assigned

• Support Corporate Recruiter in coordinating and handling the full cycle recruiting process• Create job postings on various employment websites• Monitor and maintain job posting sites ensuring accurate and current information is displayed• Proactively source candidates through networking, social media and other methods• Screen job candidates utilizing an applicant tracking system• Evaluate candidates experience to identify skillset by reviewing resumes and applications• Conduct pre-screening interviews and assist in the company’s interviewing process for potential employees• Maintain accurate records of prospective employees throughout the recruiting process• Select and manage the use of various job boards

• Effectively meeting sales quotas and top ten on the matrix• Training new employees • Coordinating customer reservations• Assisting with administrative duties• Customer Service • Learning how to manage a business and the employees • Being trusted with cash management, including making daily bank deposits

• Checked and maintained all HR and employee files, including but not limited to reconciling time reports to employee schedules• Managed daily monetary investments • Actively prepared marketing materials and coordinated public relations events • Conducted and prepared staff meetings• Responsible for new-hire orientation• Overlooked new employee training

• Proficiently met membership sales quotas • Mastered Product Placement to gain new clientele • Assisted with administrative duties, including acting shift manager

• Actively engaged in membership and product sales• Coordinated customer appointments