Veronica W. Email & Phone Number

Remote

• First point of contact for Health Insurance enquiries
• Providing excellent quality support and customer service experience
• Effortlessly working across multiple IT systems and computer screens
• Responsible for processing payments, investigating enquiries, checking customer eligibility, promoting products, resolving complaints, and ensuring compliance
• Fast paced, high demand call centre role focused on improving customer experience and customer health
• Meeting KPIs and NPS, and confidently promoting Bupa's customer experience surveys

Remote

• Representing major Charities, including Greenpeace, Make A Wish, Starlight, Mission Australia
• Ethical and transparent fundraising and acquisition of on-going monthly donations
• Facilitating positive change & improvement to community, society and the World
• Building rapport with customers and understanding their values & beliefs
• Fostering quality relationships with clients and customers
• Campaigning and building awareness of various charities

Remote

• 6 month contract servicing professional customer call interactions on behalf of DHHS Victoria
• Microsoft Apps, NICE, GENESYS, Cloud Systems
• Managing client data through COVID-19 Vaccine Management System (CVMS)
• Providing support to customers through difficult and critical times
• PHI Privacy and Confidentiality of customer and client information
• Providing positive experience and helpful support

Melbourne, Victoria, Australia

• Ensuring a high standard of customer-centred service; online through CRM software (Salesforce), and facing
• Office duties, Rosters, and assisting trainees in all aspects of the Hospitality Industry
• OHS training and COVID-19 Work Safe Practices
• Skills development meetings and Zoom calls
• Liaising with owners, staff, and supply businesses
• Accounts receivable & General Ledger

Melbourne, Victoria, Australia

• Retail Merchandising In-store Sales of Shoes, Accessories, and Clothing
• Developing Multi-selling, Up-selling, and Cross-selling
• Customer Retention and Resolutions
• Strategies for Rapport and Customer Satisfaction
• Customers subscriptions to Loyalty Programs
• Organising promotional/marketing materials

Warragul, Victoria, Australia

• Delivering a high standard of Community & Aged Care services
• Enthusiastic care within an aged care residence with 36 rooms and varied day-duties
• Clinical support to elderly residents with both high and low care
• Strictly holistic approach to care of residents
• Recognised residents’ needs in order to develop activities to enrich daily living.
• Creating socialising, craft and hands-on activities and assistance for patients

Bachelor Of Health Sciences

Certificate Iv In Accounting And Bookkeeping

This Qualification (FNS40217) assisted me to develop operational accounting and bookkeeping skills that are highly valued in the business.

Certificate Iii In Retail

This Certificate (SIR30216) allowed me to expand on my knowledge and develop my existing professional skills, to enable me to work.