Vicki Lo Email & Phone Number

• Coordinate with product managers, business intelligence, engineers, marketing and research teams located in Calgary, Miami, Sofia and London to advocate user needs.
• Lead the design efforts for customer verification, authentication and account limit projects on mobile and web platforms to ensure customer satisfaction and compliance with legal and banking regulations.
• Plan and conduct user testing with researchers and iterate on designs to reflect feedback and insights. Wireframe and prototype additional designs for further testing.
• Develop and maintain an evolving design system, including design specs, components, illustrations and prototypes.

Calgary, Canada

• As a Sales Associate:
• Ensure every customer receives outstanding service by aiding their quest to locate merchandise.
• Assist in the training and development of the sales team to reach the daily store goals.
• Maintain an awareness of all current promotions. As a Customer Service Representative:
• Manage a 10-line phone system and ensure quality service by effectively communicating and responding to customer queries over the phone.
• Provide clear solutions in a timely and professional manner, ensuring customer satisfaction and repeat business.

Calgary, Canada

• Worked directly with the Communications Manager to generate marketing materials — banners, maps and signage — for the Rotary/Mattamy Greenway: Phase 3 event.
• Redesigned existing marketing materials to develop and construct a consistent look for all current and future documentation.
• Produced advertising in the Metro Newspaper to increase awareness and promote the Amateur Sport Grant Program.

Calgary, Canada Area

• Introduced new layout and content groupings for the Child Care Centre Handbook to promote readability. This allowed parents and staff members (who may be in a potentially stressful situation) to find the child care.
• Edited the content in the Child Care Centre: Staff Handbook, Daycare Parent Handbook, Preschool Parent Handbook, and the Before and After School Parent Handbook to ensure a consist tone and voice in all documents.
• Designed the Child Care Centre brochure to promote Child Care Programs while following the Mount Royal University style guide.

Calgary, Canada

• Actively communicated with the team to produce surveys and infographics that raised awareness of research services.
• Carried out projects on-schedule while mastering new software, theories and procedures to develop web, mail and other applications.
• Identified content needs and proposed visual and interactive design elements to facilitate usability and engagement in content.

Calgary, Canada Area

• Staffed and managed a team of 6 sales associates and increased sales by 15% in the month of October.
• Improved customer traffic by 10% by organizing and designing store displays to visually attract the random passerby.
• Collected data from the sales team to design and maintain payroll, accurate staff schedules and training sessions.

Bachelor Of Communication, Information Design

Minor in English

High School Diploma