Victoria Kelly-Garcia, Pmp Email & Phone Number

New York, Ny, Us

Garner, North Carolina, United States

Recruitment Coordinator for an ocular clinical research center.

Remote

Project Manager for the PMO of an organization that targets specific gaps in clinical knowledge and addresses them with personalized, engaging learning.• Manage strategic initiatives, transformation projects, technology implementations, and various other projects internal to Relias, including leading project reviews, providing status reports, and ensuring project remains on schedule and within scope. Identifying and managing risks and issues and working with internal teams to mitigate. • Lead and direct internal resources across Relias, including but not limited to Product Management, Sales, Client Care, Engineering, Business Systems, and more. • Identify project scope and resource needs, developing detailed project plans, milestones, dependencies, timelines, and contingency plans. • Utilize tools and project management practices to ensure on-time delivery and effective communication and collaboration, both internally and externally. • Develop and foster positive relationships and building rapport with internal and external customers.• Participate in developing and maintaining project management toolkits, processes, and standard operating procedures.

Remote

Project Coordinator for an organization that targets specific gaps in clinical knowledge and addresses them with personalized, engaging learning.• Coordinated project schedules, resources, and information.• Liaison with CSMs, engineering, and/or clients to identify and define requirements, scope and objectives.• Managed client user lists.• Partnered with CSMs as needed to engage directly with clients.• Main point of contact for smaller clients.• Attended client meetings as needed to observe, capture action items, and help ensure alignment on next steps.• Engaged with multiple clients simultaneously.• Researched client questions and providing initial response to internal stakeholders.• Monitored daily and monthly processing of client data to help ensure on time delivery.• Acted as the point of contact and communicating project status to CSM, with direct contact to client by exception.• Assisted in site updates as requested for client projects; this may include but is not limited to bulk user updates, hierarchy restructure, creation of recurring reports.• Provided support for implementation of product or user add-ons.• Provided specialized reporting as scheduled or requested by CSM utilizing standardized queries.• Used tools to monitor working hours, plans and expenditures.• Created and maintained comprehensive project documentation, plans and reports.• Ensured standards and requirements are met through conducting quality assurance tests.

Remote

Client Support Consultant for an organization that targets specific gaps in clinical knowledge and addresses them with personalized, engaging learning.• Acted as the official liaison between Support and Product Management departments within organization.• Answered general questions, providing education, and offering service to clients in a professional and courteous manner.• Handled, researched, documented, and resolved client inquiries from start to finish.• Collaborated interdepartmentally to ensure voice of client is heard across the organization.• Explained industry best practices, system functionality and trouble-shooting steps on a regular basis.• Identifed areas for process improvement and bringing solutions to fruition.• Assisted in onboarding/training new team members by leading training sessions and shadowing team members.• Supported additional duties as necessary in high volume, special projects, or release periods.

Bolivia, North Carolina

Training and Development Consultant (Contract) for a newly opened restaurant focusing on dine-in food, beer, and wine service.• Used 10 years of Front of House (FOH) customer service/restaurant experience to assist in developing training procedures/documentation.• Created documentation relevant to recruiting, interviewing, hiring, and training future FOH staff.• Trained existing managers to train current and future team members.• Trained existing servers on service standards, customer service, and drink/food pairings.• Managed FOH team for Midway Grille.

Philadelphia, Pennsylvania

Project Coordinator for an academic research lab that examines the neural mechanisms that shape decision-making.• Acted as project manager for neuroimaging and behavioral studies from creation to implementation.• Managed and analyzed incoming data using GitHub, Excel, R, MATLAB, and Python.• Delegated deadline tasks to 5-15 team members using Slack, Trello, and Asana.• Acted as the liaison between the Principal Investigator (lab owner) and lab staff members.• Acted as the liaison for research study participants’ (clients’) questions, concerns, needs, and scheduling.• Created procedures/documentation in Google Docs to recruit, interview, select, and onboard new lab members.• Created/maintained confidential HIPAA-compliant database consisting of 1,000+ research participants using REDCap.• Oversaw lab financial records, expense reporting, employee reimbursement, and managed supply inventory.• Assisted in writing peer-reviewed research journal articles.• Analyzed, translated, and presented data related to research projects and administrative procedures in non-academic setting.

Lavergne, Tennessee

Event Manager (Seasonal) for the nation’s largest turnkey event company that brings to life functions that create special memories for employees, customers and vendors.• Responsible for ensuring outstanding customer experiences by anticipating customer needs and seamlessly addressing any issues, or needs, that arose during the event. Based on post event surveys, consistently exceeded customer expectations. • Responsible for working with Project Managers to ensure that all events are properly set up and coordinated.• Responsible for all training of temporary staff to assist in event activities while providing outstanding customer service to our clients and their guests.• Coordinated orders between third party vendors and clients on-site to ensure flawless execution of each function.• Traveled extensively throughout the country to set up, coordinate and manage events.

Atlanta, Georgia

Research Assistant for an academic research lab that examines mindfulness interventions and stress prevention in college students.• Trained new lab members to assist in data collection.• Completed literature reviews and compile citations for upcoming projects.• Teaching assistant for online courses related to the lab.• Collected and managed ECG and behavioral data from young adults.• Presented findings at research conferences.

Atlanta, Georgia

Research Assistant for an academic research lab that examines how individuals represent, learn, and categorize perceptual information.• Recruited and scheduled study participants.• Trained new lab members to assist in participant recruitment and data collection.• Assisted in opening child development research center in sister campus.

Atlanta, Georgia

Research Assistant for an academic research lab that examines metacognition in children, young adults, and primates.• Promoted from intern to paid research assistant in June 2016.• Collected and managed behavioral data from children 5-7 years old.• Trained new lab members to assist in data collection.• Supervised interns in laboratory during experimental sessions.• Presented findings at research conferences.

Atlanta, Georgia

• Represented various brands by interacting directly with consumers in order to increase awareness and sales.• Coordinated with event/project managers to set up promotional events.• Promoted future projects, events, and products produced by assigned brands and companies.• Brands represented: PNC Bank, Starbucks, Gatorade, Cricket Wireless (exclusive for 6 months), American Cancer Society, Kim Crawford Wines, Sweet'N Low, Rally Health, Lifeline Repairs, and Georgia Aquarium.