Victoria Kelly-Garcia, Pmp Email & Phone Number

Garner, North Carolina, United States

Recruitment Coordinator for an ocular clinical research center.

Remote

• Project Manager for the PMO of an organization that targets specific gaps in clinical knowledge and addresses them with personalized, engaging learning.
• Manage strategic initiatives, transformation projects, technology implementations, and various other projects internal to Relias, including leading project reviews, providing status reports, and ensuring project.
• Lead and direct internal resources across Relias, including but not limited to Product Management, Sales, Client Care, Engineering, Business Systems, and more.
• Identify project scope and resource needs, developing detailed project plans, milestones, dependencies, timelines, and contingency plans.
• Utilize tools and project management practices to ensure on-time delivery and effective communication and collaboration, both internally and externally.
• Develop and foster positive relationships and building rapport with internal and external customers.

Remote

• Project Coordinator for an organization that targets specific gaps in clinical knowledge and addresses them with personalized, engaging learning.
• Coordinated project schedules, resources, and information.
• Liaison with CSMs, engineering, and/or clients to identify and define requirements, scope and objectives.
• Managed client user lists.
• Partnered with CSMs as needed to engage directly with clients.
• Main point of contact for smaller clients.

Remote

• Client Support Consultant for an organization that targets specific gaps in clinical knowledge and addresses them with personalized, engaging learning.
• Acted as the official liaison between Support and Product Management departments within organization.
• Answered general questions, providing education, and offering service to clients in a professional and courteous manner.
• Handled, researched, documented, and resolved client inquiries from start to finish.
• Collaborated interdepartmentally to ensure voice of client is heard across the organization.
• Explained industry best practices, system functionality and trouble-shooting steps on a regular basis.

Bolivia, North Carolina

• Training and Development Consultant (Contract) for a newly opened restaurant focusing on dine-in food, beer, and wine service.
• Used 10 years of Front of House (FOH) customer service/restaurant experience to assist in developing training procedures/documentation.
• Created documentation relevant to recruiting, interviewing, hiring, and training future FOH staff.
• Trained existing managers to train current and future team members.
• Trained existing servers on service standards, customer service, and drink/food pairings.
• Managed FOH team for Midway Grille.

Philadelphia, Pennsylvania

• Project Coordinator for an academic research lab that examines the neural mechanisms that shape decision-making.
• Acted as project manager for neuroimaging and behavioral studies from creation to implementation.
• Managed and analyzed incoming data using GitHub, Excel, R, MATLAB, and Python.
• Delegated deadline tasks to 5-15 team members using Slack, Trello, and Asana.
• Acted as the liaison between the Principal Investigator (lab owner) and lab staff members.
• Acted as the liaison for research study participants’ (clients’) questions, concerns, needs, and scheduling.

Lavergne, Tennessee

• Event Manager (Seasonal) for the nation’s largest turnkey event company that brings to life functions that create special memories for employees, customers and vendors.
• Responsible for ensuring outstanding customer experiences by anticipating customer needs and seamlessly addressing any issues, or needs, that arose during the event. Based on post event surveys, consistently exceeded.
• Responsible for working with Project Managers to ensure that all events are properly set up and coordinated.
• Responsible for all training of temporary staff to assist in event activities while providing outstanding customer service to our clients and their guests.
• Coordinated orders between third party vendors and clients on-site to ensure flawless execution of each function.
• Traveled extensively throughout the country to set up, coordinate and manage events.

Atlanta, Georgia

• Research Assistant for an academic research lab that examines mindfulness interventions and stress prevention in college students.
• Trained new lab members to assist in data collection.
• Completed literature reviews and compile citations for upcoming projects.
• Teaching assistant for online courses related to the lab.
• Collected and managed ECG and behavioral data from young adults.
• Presented findings at research conferences.

Atlanta, Georgia

• Research Assistant for an academic research lab that examines how individuals represent, learn, and categorize perceptual information.
• Recruited and scheduled study participants.
• Trained new lab members to assist in participant recruitment and data collection.
• Assisted in opening child development research center in sister campus.

Atlanta, Georgia

• Research Assistant for an academic research lab that examines metacognition in children, young adults, and primates.
• Promoted from intern to paid research assistant in June 2016.
• Collected and managed behavioral data from children 5-7 years old.
• Trained new lab members to assist in data collection.
• Supervised interns in laboratory during experimental sessions.
• Presented findings at research conferences.

Atlanta, Georgia

• Represented various brands by interacting directly with consumers in order to increase awareness and sales.
• Coordinated with event/project managers to set up promotional events.
• Promoted future projects, events, and products produced by assigned brands and companies.
• Brands represented: PNC Bank, Starbucks, Gatorade, Cricket Wireless (exclusive for 6 months), American Cancer Society, Kim Crawford Wines, Sweet'N Low, Rally Health, Lifeline Repairs, and Georgia Aquarium.