Vivian Mitchell Email & Phone Number

Richmond, Virginia, United States

• Led 8 Customer Service Centers, drove record-breaking $3.3B revenue and $765M profit in FY22, showcasing strategic leadership and impactful contribution to financial success.• Managed $3.3M annual administrative spending, consistently under budget, showcasing fiscal responsibility and effective financial management.• Executed corporate strategies, processed $172.9M claims in FY22, achieving a 10% increase in claim processing efficiency, contributing to operational excellence.• Orchestrated process improvements, reducing errors by 10%, enhancing Customer Service office efficiency, demonstrating commitment to accuracy and streamlined operations.• Conducted management training, achieving a 10% improvement in employee performance metrics, fostering a culture of development and business results.• Coordinated timely audits and inspections, ensuring 95% compliance results, demonstrating efficient implementation of corporate strategies and commitment to regulatory adherence.• Implemented training programs, achieving a 10% improvement in customer satisfaction, showcasing dedication to enhancing customer experience and operational efficiency.

Richmond, Virginia Area

• Transformed operations for 30+ restaurants, achieving a 5% increase in sales and substantial cost savings through streamlined processes, particularly in waste reduction.• Led corporate and compliance training for 30+ locations spanning from Harrisonburg, PA to Virginia Beach, VA, impacting 30 managers, 100+ staff, and 5 district managers.• Ensured consistent adherence to Burger King corporate brand standards, food safety protocols, and compliance standards across the region.• Optimized operational processes, resulting in a 10% improvement in compliance audits, increased sales, and overall enhanced compliance outcomes.• Developed and executed strategic plans for failed restaurant audits in collaboration with franchisees and District Managers.• Collaborated with the marketing department on initiatives contributing to increased sales results in the market.• Advised District Sales Managers & franchisees on food defense & safety issues, fostering a culture of operational excellence.• Cultivated vendor relationships to drive business results and improve corporate food and operational standards.• Collaborated with 30+ Franchisee and Burger King Corporate locations on growth, revenue, and operational excellence, consistently exceeding results in operations, sales, and customer service.• Achieved SERV Safe certification and trained employees in winning selling methods, promoting cross-selling to drive revenue and professional development.

Virginia

• Managed an 11-member account manager team at Fredericksburg Coca-Cola, achieving a 5% monthly sales increase for multi-million-dollar accounts.• Established and monitored daily and monthly sales goals, realizing a consistent 5% year-over-year growth and exceeding market share targets in the Fredericksburg market.• Cultivated strategic partnerships with Executive Leaders for 40+ locations/business partners, resulting in revenue increase and a 5% expansion of market share.• Orchestrated seamless collaboration between sales & marketing departments, successfully implementing three key corporate initiatives with major business partners (Giant, Walmart, Food Lion, Shoppers), leading to 5% overall sales increase.• Recognized as a Top Performing District Sales Manager, demonstrating exceptional leadership and delivering a 10% improvement in customer satisfaction.• Developed and executed a data-driven sales strategy, contributing to a 5% increase in sales based on consumer buying trends and market conditions.

Fredericksburg, Virginia, United States

• Orchestrated the successful transformation of brand-new locations, achieving a remarkable 10% increase in corporate sales targets without explicit guidance.• Directed and managed the sales team to consistently surpass both daily and monthly sales objectives, establishing customer service benchmarks that led to a 2% improvement, optimizing inventory outcomes, exceeding compliance standards by 10%, and minimizing loss prevention by implementing targeted measures.• Collaborated with the marketing department to drive sales results through the effective implementation of three key corporate initiatives, resulting in a 10% boost in overall sales.• Fostered strategic relationships with major vendor partners, including Samsung, Blackberry, Nokia, LG, and Motorola, playing a pivotal role in successful product launches and advancing key company initiatives.• Spearheaded the sales team to consistently surpass sales goals, resulting in a 5% increase year-over-year, and ensuring the realization of maximum revenue targets.• Conducted and designed comprehensive training programs across all locations, emphasizing specific skills and achieving a 10% improvement in team performance metrics.• Developed and executed a strategic succession plan for both existing and new hires, contributing to a 10% improvement in employee retention and overall team effectiveness.

Woodbridge, Virginia, United States

• Led and managed more than 6 sales locations.• Facilitated daily sales goals, set customer service standards, created inventory checklists, created exceptional compliance goals which exceeded company expectations and exceeded the loss prevention expectations.• Responsible for collaborating and working with the marketing department on sales initiatives to help drive sales results. • Responsible for building relationships with vendor partners: Samsung, Blackberry, Nokia, LG, and Motorola to help with product launches and company initiatives• Demonstrated ability to consistently meet, exceed sales, and maximize revenue target• Facilitated training for all locations to ensure optimal performance.• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.Verizon Wireless - District Sales Manager Laurel, MD 11/2005 - 01/2007(45-55 hrs.)• Led and managed a district of 13 locations, 100+ employees (including the technical team) • Transformed underperforming locations, drove monthly sales results, created initiatives to drive compliance audit results and created an inventory process that improved inventory results.• Collaborated with marketing department to help drive sales with corporate initiatives.• Responsible for building relationships with vendor partners: Samsung, Blackberry, Nokia, LG, and Motorola to help with product launches and company initiatives.• Facilitated monthly meetings, management training, weekly store visits, hiring, recruiting, termination and executive reviews of district performances with the president.• Demonstrated ability to effectively meet and exceed company expectations.• Developed sales strategy based on research of consumer buying trends and market conditions.

Laurel, Maryland, United States

• Led and managed a district of 13 locations, 100+ employees (including the technical team) • Transformed underperforming locations, drove monthly sales results, created initiatives to drive compliance audit results and created an inventory process that improved inventory results.• Collaborated with marketing department to help drive sales with corporate initiatives.• Responsible for building relationships with vendor partners: Samsung, Blackberry, Nokia, LG, and Motorola to help with product launches and company initiatives.• Facilitated monthly meetings, management training, weekly store visits, hiring, recruiting, termination and executive reviews of district performances with the president.• Demonstrated ability to effectively meet and exceed company expectations.• Developed sales strategy based on research of consumer buying trends and market conditions.

Responsible for recruitment, hiring, personnel development and trainingResponsible for inventory and asset managementDemonstrated ability to consistently exceed sales and revenue target Responsible for improving the customer experienceDeveloped staff, success partner with Human Resources to promote Senior Sales, Assistant Mgrs and Customer Care RepresentativesDemonstrated ability to consistently meet and exceed compliance scores. The store location received a 96% and 95% on 2nd quarter compliance audits 2002

Demonstrated ability to consistently meet and exceed sales and revenue target Motivate the sales team in exceeding Key Performance Indicator goalsResponsible for ensuring that the highest levels of customer service are maintained at all timesEnsure that company policies and procedures are being completed on a regular and consistent basis as it relates to the business code of conductResponsible for executing national marketing initiatives and promoting employees training and developmentNortheast recognition for the top store Compliance Audit score of 99%Responsible for recruitment, hiring, personnel development and trainingResponsible for inventory, asset management and loss prevention

Responsible for the stores quarterly audit, achieved 90% and higher with the auditsResponsible for resolving customer escalated issues, assumed role of Customer Service Manager to minimize my supervisor's workloadDemonstrated ability to assume management role and resolve customer concerns for billing issuesResponsible for reconciling my manager's monthly expenses and paying store bills

Responsible for Undergraduate management of office services.Supervised three student workers with daily office proceduresResponsible for inventory and accounts payable procedures.Responsible for scheduling and accountability

Responsible for supervision and scheduling of student workersOrganized meetings for the Committee on Revision of Records Facililated and accepted work from various offices to reduce departmental workloadResponsible for the inventory processes and procedures of the departmentAssumed Director's role and responsibility when needed

Master Of Business Administration - Mba, 3.67

B.S, Business Management, 3.5

Associates Degree, Psychology

Education record