Vanessa Morales Email & Phone Number

Set and deliver on Norse's high safety standards and provide excellent in-flight service that exceeds our customers' expectations. Turn challenges into solutions and upkeep crew and passenger moral. Work independently while still being part of a collaborative team. Handle a wide range of situations while in continuous contact with the public, before, during and after the flight. Ensure that our customers are well taken care of throughout the flight.

Tampa, Florida, United States

Created training materials and workflow instructions for new hires. Developed and implemented a new rotation system of product assortment in inventory, providing the team with quick and efficient access to all products throughout the workday. Generated new signage system for clear understanding of product movement. Daily verification of proper sanitation, scales and swab test results. Perform end of month audit of all product inventory with corresponding reports. Perform bi-weekly bio waste procedure, transferring and creating product purchase orders. High use of BioTrack for product tracing, converting, transfers and facility movement. Clear communication with all teams for seamless workflow. In-process and end-process checks for product accuracy in all departments.

Tampa, Florida, United States

Assist, train and mentor newly hired team representatives. Guide teams on projects, labeling, inventory breakdowns, and priorities. Monitor and audit batch breakdowns trough seed to sale software and physical verifications. Update and interface with seed to sale tracking software. Audit facility inventories and chain of custody documentation. Assign and print batching records, labels and manifests. Track, monitor and maintain inventory and production data through various stages of work. Consistently meet and exceeded monthly objective and metrics. Record and report any discrepancies in production to area leads. Maintain quality control and compliance through SOPs. Take lead on newly introduced campaigns and projects to the department.

Tampa, Florida, United States

Coordinated with distribution team to produce, assign and print batching records, labels and manifest on time for shipment. Traced inventory and production status through its stages. Updates various software with product information for current and consistent record keeping. Maintained quality control and compliance to company standard procedures and guidelines. Physical batching and fulfillment of inventory. Assisted the distribution team with production and daily goals throughout the department.

Investigated member account/loan issues. Determined action necessary to resolve issues and ensure that action is taken in a timely fashion. Provided bilingual customer support, improving customer experience and resolution time through navigating multiple systems and working with department teams. Answered routine calls, emails and web chats at a high volume providing customer support.

New York, United States

Attend to the needs of passengers while ensuring a safe and enjoyable environment.