Senior Technical Application Engineer
Current• Tackling technical challenges involving CentOS, Docker, Virtualization, SaaS, Databases (Mongo & SQL)• Providing tier1 and 2 support including troubleshooting break fix issues, configuration, system upgrades and answering product questions.• Reproducing system issues and filing bug reports using Jira.• Performed case management, customer communication and proactive follow up using CRM system ( Salesforce)• Handling of RMA (Return Material Authorization) processing• Documenting solutions into community articles