Vyron Ang Email & Phone Number

Metro Manila, Philippines

Philippines

- Head of business development and in charge of over all client acquisition, advertising, marketing, sales, training, talent acquisition and service delivery implementation.- Oversees entire business development operations- Source new business opportunities for the company as well as penetrating competitors’ stronghold accounts.- Negotiates and draft contracts for service levels and other agreement pertinent to service provider-customer relationships-Manage sales process from the initial point of contact (lead generation), presentations up to proposal.- Oversees and coordinates production of projects from on boarding to turn over to operations team. - Responsible for development and execution of market-sales strategies for different industries within the RPO scape.- Provides recommendations to clients in regards to possible solutions/strategies on improving customer relationship from pre to post sales i.e. acquisition, customer care, retention/recovery and loyalty marketing programs.- Spearheads over all client relations function of the company- Involved in training, operations development and process streamlining.- Directly involved in managing organization's profitability- Involved in overseas and travel missions relating to business development and client relations- Reports directly to company President and CEO

Metro Manila

United States

• Provide staffing services within the IT, administrative and other business professional field.• Collaborate with Vendor Managers and Business Development Managers in streamline recruiting process.• Source resumes of qualified candidates for specific job orders using different online sources and networking sites.• Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements. • Set up interviews between candidates and hiring managers.• Involved in recruiting passive candidates, through phone calls, emails and general relationship-building.

- Consultant for Client Business Development from Advertising, Recruitment to Marketing and Sales.- Sources new business opportunities for the company as well as penetrating competitors’ stronghold accounts. -Manage sales process from the initial point of contact (lead generation) to presentations, proposal preparation.- Oversees/coordinates production of projects from turnover to the management team and manage pilot campaigns.- Responsible to develop and execute marketing and sales strategies and plans for different industries in the market.- Recommends/proposes to clients possible solutions/strategies on improving customer relationship from pre to post sales i.e. acquisition, customer care, retention/recovery and loyalty marketing programs.- Involved in training, Business operations development and process streamlining.

Philippines

• Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc.• Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews• Sets up interviews between candidates and hiring managers • Is involved in recruiting passive candidates, through phone calls, emails and general relationship-building. • Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions

• Is responsible for identifying and screening, qualifying and reference-checking, skills matching, advising and managing candidate pools and client bases• Gathers and elicits additional information from candidates and clients to facilitate a more effective recruitment drive• Supports clients in expanding their client bases

• Supervise an Inbound/Outbound Sales team having 10-13 telemarketers.• Manage team performance and create multiple KPI metric forecasting to be discussed with Operation’s Manager and agents under my supervision.• Provide Coaching, mentoring and performance management feedback to subordinates.• Implement company rules and regulation and provide disciplinary actions in accordance to company policy and labor code. • Attend and mediate hearings/proceedings with Human Resource department and other Business Partners.• Conduct in-house and client call calibrations to maintain and improve call quality.• Provide and conduct online product up-training to subordinates and co-Team Managers• Provide CMS reporting and interpretations.• Mentored 6 Team Managers 10 Quality Coaches and 1 trainer. • Manage and address call escalations.• Maintained low absenteeism, tardiness and attrition rate.• Attended school and workshops for Operations Manager level.

• Provide Coaching, mentoring and performance management feedback to telemarketers floor-wide.• Conduct in-house and client call calibrations to maintain and improve call quality.• Provide and conduct online call quality up-training to telemarketers, Team Managers and co-Quality Coach.• Spear headed Quality department by creating quality scorecards, implementing sales verification process, QOL, NICE and VERINT systems installation and maintenance. • Attend and mediate hearings/proceedings with Operations.• Endorse disciplinary actions in accordance to company policy and labor code to Team Managers, Operations Manager and Training and Quality Manager.• Mentored 6 Quality Associates and 8 Sales Verifiers.• Promoted to Team Manager

• Provided customer assistance and product knowledge to clients and customers• Conduct Monthly sales Inventory

Business Administration And Management, General

Activities and Societies: Track and Field Team - Varsity Player

High School/Secondary Diplomas And Certificates