As the Sr. Customer Success Specialist with the start-up Flightcar, I managed tasks including dispatch, roadside assistance, reservations, customer account management, Twitter and Yelp reviews, and customer complaints or concerns. I would field anywhere from 90-100 calls a day ranging from making reservations, damage reports, pickups, or resolutions. Assisted with managing our Zendesk email account, closing up to 60 support issues daily ranging from claims, traffic tickets, general information or complaints. Assisted with proofing policies and handling customers with time-sensitive issues.

Job responsibilities include selling customers protection plans for their new electronic devices, up selling, and account management. My duties also include managing bulk orders of protection plans for schools, small business and major corporations. On the side I work with developing the sales program to make customer satisfaction a main goal, along with training sales agents on best sales techniques.

Worked with customers to address technology issues ranging from recommending appropriate tech, repairing computers, and in home repair and setup services. Managing the technology department and repair service.

Managed all matters relating to Online Marketing, SEO, Social Networking, Ad Campaigns, Web Site Management, Contact Databases and many more marketing and sales functions. Established client base with companies in Marin County, Sonoma County, and the San Francisco area.

Sold advertising for travel sites using various cold calling and email techniques. Negotiated prices and deals with customers. Developed the ability to overcome rejections and objections. Made over 100 cold calls and sent out over 50 emails daily.

Greeted customers and evaluated their wants and needs. Computed sales prices and registered purchases for customers. Persuaded customers to purchase additional merchandise. Upheld strong sales record. Worked on setting up electronics for new users and repairing computers.

Maintained look and order of the store, bagged groceries and attended to the wants and needs of the customer.