Wayne Clark Email & Phone Number

Responsible for the quick and effective repair off all sites and end uses fault, also developing a technical account management function to maximise customer engagement and drive customer satisfaction.• Accountable and responsible for development and leadership of the company’s fault process team.• Ownership and successful delivery of contractual SLA’s and ensuring these are met.• Senior stakeholder engagement with external companies around the country.• Ensuring smooth transition through the multiple departments involved in the faults process to ensure faults are resolved within SLA.• Update and implement new processes within the fault process.• Ensuring key sites are surveyed and where necessary infrastructure improvements are implemented.• Ensure productivity of company’s call centre and ensure staff are developed and a training program implemented.• Responsible for reviewing 1st, 2nd and 3rd line proformas to ensure a smooth transition through the faults process.• Manage a highly skilled large workforce with varying skills and capability’s ensuring KPI’s and SLA’s are achieved.• Interact with stakeholders from large company’s both in person and via written reports.• Deputise for the Health & Safety manager in his absence.• Line Manager to multiple departments totalling 30 people.Key AchievementsImplementation the process of commissioning of sites from build into service focusing on quality, criteria of build and customer satisfaction. Development of technical account managers role across the country, these interacted with client’s stakeholders and health checked sites, where required draw up and implement site improvements and technical refreshes to provide a better customer experience.

Operations / Projects Manager, Controlling and directing a team of 28 military staff to deliver large scale Military Operations from a busy high profile Headquarters for the senior management of the army and to a globally networked military organisation.• Project / operations manager for the Regiment’s various events be it business as usual or bespoke Public facing events• Senior adviser to the head of the organisation of all telecommunications matters• Monitoring daily operational outputs and implementing solutions when necessary• Senior stakeholder engagement and management• Resource management and planning for all Operations and Projects• Change management implementation • Management and responsibility for all SECRET & TOP SECRET communications & devices within the Regiment.• Producing written reports on military and civilian contractors• Planning all organisational telecommunications voice and data for missions in Afghanistan and other environments• Oversee all disciplinary issues• Ensuring disciplinary matters are dealt with in accordance with Company policies.• Managing of Excel spread sheets, forecasts, training programs and databases of qualifications in order to ensure personnel within the organisation were correctly and effectively utilised. • Training of all Officers, Non-Commissioned Officers and soldiers for deployment on exercise both in the UK and overseas and then for Operations overseas

Providing logistical support to 500+ personnel • Management of an organization store comprising of sensitive equipment worth in excess of £22m conducting regular briefings and reports on the status of the Regiment, including budgetary matters.• Preparing and accounting for equipment & stores for annual Logistical Support Inspection (LSI) and Equipment Care Inspections (ECI) by external agencies to comply with Government legislation.• Facilities Manager for offices, accommodation and stores including general maintenance and liaison with contractors ensuring value for money and outsourcing if necessary.• Daily supply of stores material for the organisation to sustain productivity.• Daily Liaison with senior management to ensure all organisational Projects are on track. • Liaison between multi-national organisations whilst deployed on operations. • Resource control by administrating movement of stores by air, sea and land. • Stores management, stock rotation, repairs, disposal of Hazardous articles, disaster mitigation, and emergency procedure implementation.

Manage, day to day planning of communications requirements, trouble shooting, help and advice on tactical communications • Establish and maintain communications linksat multiple locations, in demanding and often challenging environments.• Configuring communications equipment to provide voice, digital and analogue operations. • Involved in the planning organisation and operation of networks to provide a stable communications platform (voice/encrypted data links).• Service delivery manager, point of contact for problems and amendments to the service in accordance with the SLA.• Manage hardware, and software installation, along with the maintenance and repair of all management terminals.• Implemented and designed the plans for the communications and vehicles telecommunication procedures inspecting daily and monthly processes due to the telecommunication security MOD system.• Manage and account for Secret materials and report directly to the CEO on these matters.

Infantry Cis School, Warminster

Responsible for teaching all Telecommunications matters to infantry soldiers.Developing and producing new procedures of training delivery for a new radio system.Identifying KLP and act a a SME in Armoured infantry maters the the Army.