Wayne Middleton Email & Phone Number

Orlando, Florida, United States

• Works with Marketing Manager and Assistant Manager to write, edit and create a variety of marketing and public relations projects and publications• Creates and maintains internal style guide• Edits, formats and proofreads a wide range of written content for accuracy, consistency and readability• Uses sound judgment to ensure correct clarity, flow, structure and tone of written materials, suitable for the library’s audience• Coordinates the publication of the library’s monthly magazine, Books & Beyond• Organizes, schedules and leads meetings with a variety of departments to plan future issues of Books & Beyond• Solicits, compiles and organizes publicity from branches and departments for inclusion in Books & Beyond or other uses as needed• Prepares written content for layout by graphics team• Under supervision of Marketing Manager, writes, solicits and edits stories for the library’s blog, Books & Beyond magazine or other purposes• Works with the library’s Digital Marketing Specialist to coordinate and plan content to feature on library’s website homepage• Assists with uploading content to website or social media upon request• Edits, formats and proofreads other marketing materials and collateral as needed• Writes, edits and proofreads press releases • Converts and edits graphic files into other formats for use on digital screens, website or social media as needed• Maintains and updates systemwide content on digital marketing screens• Oversees and maintains library’s media and community contacts list, adding new contacts and removing old ones as needed• Answers, screens and directs phone calls and email messages from customers, staff and the media• Receives magazines, flyers and other printed materials to divide, sort and send to appropriate branches or departments for distribution• Updates and maintains records pertaining to any range of departmental operations as directed

Orlando, Florida, United States

• Assists Public Relations Administrator with implementation of community relations and marketing plans and projects to increase public awareness of the library, including but not limited to mailings, online postings, marketing campaigns, social media and newsletters.• Receives publicity from branches and departments via email or publicity requests; organizes and sorts publicity monthly; compile, organize, edit and format publicity into Word documents so they can be laid out in magazine format by graphic designers.• Ensures that pages are delivered to appropriate departments and individuals for edits, proofreading and fact checking.• When newsletters are delivered from printer, assists with distribution to branches.• Composes and designs promotional materials. Proof and edit graphic requests system-wide.• Edits and proofreads printed and online materials for accuracy and grammar, including newsletters, blog posts, press releases and publicity posters.• Composes drafts of press releases for review by supervisors.• Creates graphics using Illustrator files provided by Graphics department for display on digital screens.• Submits library events to various community calendars, online and via email; send event listings and press releases to specified media outlets.• Maintains OCLS GoodReads group.• Opens and closes the Friends Bookstore and Gifts & Greetings as needed.• Answers, screens and directs telephone calls, take and relay messages and respond to calls from customers or others assisting them regarding routine matters; refers media inquiries or more unusual questions to supervisor; greets, receives and directs visitors.• Processes meeting room requests as needed, either over the phone or in person. Check customers into reserved rooms as they arrive, providing any equipment or setup they request.• Receives magazines and other publications in the mail room, divide, sort and send to appropriate branches. (e.g. Orlando Family Magazine)

Orlando, Florida Area

• Schedule and review reservations for meeting rooms; Assist with meeting room preparations• Answer, screen and direct telephone and email messages• Provide support for the Friends of the Library bookstore and gift shop• Update and maintain records, compile data and prepare periodic reports• Submit library events to online community calendars• Distribute promotional material to library branches• Attend events as an outreach representative for OCLS as needed

Orlando, Florida Area

• Ensure that daily, private, and marquee events are set up with the proper equipment, guest safety is ensured, guests areas are accessible and show ready, and provide excellent guest service during all of our events. Duties also include moving heavy equipment such as barricades, flat bottom stanchions, and drop in stanchions to locations across both Universal Studios and Islands of Adventure as well as City Walk. Event Guides also make sure of radios to communicate with each other, leads, supervisors, managers and other departments during events using proper etiquette and codes.• This includes managing crowd control and queues for marquee events like A Celebration of Harry Potter, Mardi Gras Parade and Concerts lockdown, Gradbash and Gradventure entrance queues and bussing, US Spirit dance and cheer competitions, the grand opening of The Wizarding World of Harry Potter - Diagon Alley including land control procedures, Halloween Horror Nights holding areas, Macy's Holiday Parade lockdown.• Regularly perform these duties for our daily events. These include Early Park Admission for both Universal Studios Orlando and Islands of Adventure and the Superstar Parade.• Perform these duties for our formal, corporate and private events with the added duties of handling transportation via private cars or charter busses (ranging from 10 guests to 10,000+ guests), guiding guests to their locations with signs and light wands when needed, checking credentials to ensure no non-event guests enter these areas, and performing any other general requests that our clients may have.• Production shoots require various camera policies, crowd control procedures for outdoor and closed soundstage shots. Follow all NBC Universal celebrity interaction rules and guidelines.◦ Entrusted with leading part of the team during parade lockdown set up of South Street in Universal Studios during the 2014 Mardi Gras season.◦ Rough Terrain Extended Reach Forklift (Lull) Certified

Orlando, Florida Area

• Act as the team lead on production, marquee, daily or private / corporate event shifts. Assign equipment, positions, and responsibilities to team members. Ensure that all team members clock in and out properly - filling out required daily / flash documentation with clock times and equipment used, arrive in proper wardrobe - fixing issues and administering observations as needed, stay on task, and are behaving according to Universal Way standards.• Follow departmental guides and maps so that equipment is placed in approved configurations during daily and marquee events. • Work with supervisors and managers directly to ensure that all of these needs are met as well as any other requests or special requirements that may need to be met during an event.• Follow up with team members regarding positive feedback as well as policy violations. This includes a signed record of conversation that is kept for future reference. Also includes awarding team members that go above and beyond with Way To Go cards as recognition.• Ensure that team member breaks are administered in a timely manner. This includes schedules lunches, fifteen minute breaks, and legally required breaks for team members that are minors. Along with breaks comes ensuring that the team is hydrated and free from work related illnesses and injuries.• Complete projects as needed. These include moving materials between various locations, labeling and reassigning these materials, working on informational boards in the Event Operations office, completing research and development on new event procedures and guides, and any other tasks as needed by our supervisors and managers.• Complete journals and appropriate paperwork for each completed shift.

Orlando, Florida Area

• Train new hires to Event Operations according to the approved departmental training materials, the SOP (Standard Operating Procedure) handbook, and Universal Orlando Resort, NBC Universal, and Comcast corporate standards.• This material includes information pertaining to guest locations (attractions, shops, and amenities like ATM and health services locations) in Universal Studios, Islands of Adventure and CityWalk, guest arrival locations, safety information regarding moving our barricades and other materials, proper wardrobe, attendance policy, and radio operation etiquette and code use.• Tour all of our venues with trainees to ensure a working knowledge of our parks, including backstage areas such as Event Operations equipment lock ups, the soundstages, baseline, and security gates.• Final training day includes practical work experience with properly and safely moving heavy equipment like barricades, setting up queue lines, tying and splicing ropes, using proper hand signals and safety equipment for bus arrivals and departures, operating and moving both electric carts and standard push carts. Final training day also includes working as part of Early Park Admission and Superstar Parade.• Complete projects per deadlines assigned by the training supervisor. These include informational boards within our office, creating new training materials or presentations, and other special assignments as needed.• Event Operations Trainers are given the ability to operate golf carts as needed based on availability and need.

Orlando, Florida Area

• Recruited guests to be a part of the Macy's Holiday Parade.• Carried balloons during the parade.• Escorted floats and characters during the parade.• Cleaned parade barn and performed other duties as needed.◦ Won "Balloon Handler of the Day"◦ Won "Balloon Handler of the Year 2013"

Tampa/St. Petersburg, Florida Area

• Managed, built and proofed 3 papers representing Miami, Southwest Florida and Northwest Florida on a weekly publishing deadline. • Managed entire production department, including all 6 papers, as needed due to staff sickness or vacation. • Designed, revised and proofed advertisements based on client needs using Adobe Photoshop and InDesign. • Maintained filing system for our digital advertisement assets, artwork, & paperwork and entered file information into the sales database, TRAIN. • Additionally designed forms and flyers for internal company use and at job fairs open to the public.

Tampa/St. Petersburg, Florida Area

• Designed The Oracle 2006 Holiday Guide special edition cover. • Designed, revised and proofed advertisements using Adobe Photoshop, InDesign and Quark Xpress for the print version of the University of South Florida student newspaper, The Oracle, per client specifications.

Bachelors, English Literature

Game Art And Design

Tampa, FL Campus