Region day to day management for Bodyshop performance of KPIs, capacity, breaches, complaints, league tables based on CSI score card, mainstream and triage repairers groups and independents, cancellations, conversion, repair costs and on-holds.·Assist other departments on rejections/reallocations, hire.·Set and attend repairer meetings via Microsoft teams or in person·Identifying white spot areas within the region and on-board new repairers to the network.·Using… Show more Region day to day management for Bodyshop performance of KPIs, capacity, breaches, complaints, league tables based on CSI score card, mainstream and triage repairers groups and independents, cancellations, conversion, repair costs and on-holds.·Assist other departments on rejections/reallocations, hire.·Set and attend repairer meetings via Microsoft teams or in person·Identifying white spot areas within the region and on-board new repairers to the network.·Using Power BI for data reporting and analysisAudatex and GT Motive to assist repairers with assessments and review to assist with complaints and other departments. Show less

Due to my success rate in working towards a significant closure rate, I was requested to help the customer liaison department to investigate Level 1, Level 2 (As above) and Level 3 (Drivability issues and safety critical) complaints. I investigated and resolved all complaints for around 166 region repairers and built up relationships between site manager’s senior management, customers and insurer partners. Adhering to FCA guidelines and company procedures all providing an extra support… Show more Due to my success rate in working towards a significant closure rate, I was requested to help the customer liaison department to investigate Level 1, Level 2 (As above) and Level 3 (Drivability issues and safety critical) complaints. I investigated and resolved all complaints for around 166 region repairers and built up relationships between site manager’s senior management, customers and insurer partners. Adhering to FCA guidelines and company procedures all providing an extra support mechanism to the team bringing a fresh approach in department processes and procedures. Show less

Manage all social media content regarding the Official Rovers Supporters Group

Working remotely with the customer liaison team working on Level 1 (Communication, delays, courtesy cars) and Level 2 (Paint issues, alleged damage, panel work concerns, alignment etc.) complaints. Using processes and procedures to resolve EOD within FCA guidelines and SLA’s. Communicating with all internal departments, customers, and client partners as required for the resolution of an EOD. Predominately working on EOD’s from large repairer groups building relationships with senior management… Show more Working remotely with the customer liaison team working on Level 1 (Communication, delays, courtesy cars) and Level 2 (Paint issues, alleged damage, panel work concerns, alignment etc.) complaints. Using processes and procedures to resolve EOD within FCA guidelines and SLA’s. Communicating with all internal departments, customers, and client partners as required for the resolution of an EOD. Predominately working on EOD’s from large repairer groups building relationships with senior management at the sites. Show less

Working for a national vehicle repairer network. My role in a very busy Claims Management department is to act as a first point of inbound contact for Insurer's (Clients) Customers (Policyholders) and our Network repairers to manage the repair process and Customer journey which may include liaising with insurance engineers to ensure smooth process of authorisation of original claim related damage.Working extensively within SLA contracts with insurers and repairers which include mobile… Show more Working for a national vehicle repairer network. My role in a very busy Claims Management department is to act as a first point of inbound contact for Insurer's (Clients) Customers (Policyholders) and our Network repairers to manage the repair process and Customer journey which may include liaising with insurance engineers to ensure smooth process of authorisation of original claim related damage.Working extensively within SLA contracts with insurers and repairers which include mobile and immobile vehicle collections and processes to allow key to key time scales and KPI's are met.Working with Network management to provide feedback regarding repairers and other Vizion departments including accounts and complaints departments.To discuss claims with insurers we use their live chat facilities alongside phone and internal emailsSystems include Nucleus repair management system, Cortex, Autoflow and audatex (Estimate journey for repairers to insurance engineers to provide a complete journey from quote to auda invoice where the repair is paid) Show less

Working on the very first Vodafone business campaign at ResQ. Working as an Outbound Telesales Executive. Working to set KPI’S and using Halo and Citrix System and Synthesis Dialing System. Working within teams on Broadband, Proactive Retentions and Cross Sell.

Working in a busy contact centre dealing with up to 5000 calls per day, All council services covered from waste management to Business rates and Registering a birth to reporting a faulty street light. Target driven environment working predominately on my own initiative or speaking to members of the council departments to solve the customer’s queries. Using CRM, Icon Web pay, GIS mapping systems.

Working with Small business owners to enhance their digital advertising strategy

I worked and trained with William Hill Bookmakers based in a retail betting shop working with various bets, Manual settlement managing shifts and staff responsible for cash management for up to shop limit of £7000 opening and closing the LBO

Day to day kitchen management, overseeing the food intake of 40 professional Rugby League players Coaches and Academy players.Menu Writing for Club functions eg Weddings testimonial dinners etc Match Day Catering Management Kiosks Executive Boxes and Two Restaurants.

Working with the British Armed Forces on a Contract Basis working in challenging situations.I've worked in Junior Ranks messes to the only military hotel in Europe for Senior Ranks at JHQ I've worked on so many different camps to many to mention some fantastic people and a great honour to of served our forces.