Wayne Brown Email & Phone Number

London, England, United Kingdom

Leading digital and transformation advisory for EMEA financial services clients.

London, England, United Kingdom

Providing digital, transformation, and strategy advice to major clients.Highlights:- Designed and created a commercial strategy for a digital start-up seeking to scale. - Led a complex business services transformation project at a major international organisation.

London

Highlights• Led strategy development, transformation and implementation for leading UK FS clients.• Projects included operational strategy, digital, transformation, and service improvement. • Directly led a team of ~35 strategy & transformation consultants whilst collaborating with other teams including Technology and People Advisory.• Responsible for team financial and operational performance and driving quarterly and annual planning• Identified M&A opportunities with technology, consulting, and design organizations

London, United Kingdom

• Drove strategy and transformation programmes for major global clients.• Projects included corporate and business strategy, transformation, and target operating model. • Worked with global team of ~150 service strategy & transformation subject matter experts, requiring deep relationships in cross-functional teams and domestic markets.• Created extensive thought leadership and a trusted advisor to many executives

Part of the UK Financial Services practice leadership. Co-developed and delivered the practice strategy, oversaw proposition development, and led client engagement & strategic programmes.

• Led programme workstreams and projects in strategy and transformation for major global clients.• Utilized consulting skills such as analytics, strategic insight development, and problem solving.

Highlights• Managed strategic initiatives and operational projects and led development of group-wide innovation.• Led operational change including branch design, sales incentives, and customer journey transformation.• Drove development of product and services across service lines from concept development and business case though to pilots and scaled implementation.• Supported annual and long-term strategy planning with strategic insight and analysis.• Identified opportunities for value creation through ideation workshops and group-wide platforms.

Highlights• Developed market and customer strategy, utilizing insight to identify business development opportunities.• Created and implemented retail distribution approach and channel marketing strategy.

Highlights• Developed marketing strategy, including development of Affinity Cards and Halifax Gold Card. • Responsibility within projects including system acquisition and collections improvement.

• Increased call productivity by 28%. Launched award scheme for attaining call standards.• Devised and led Quality Circles, implementing processes and championing the concept.

B.A. (Hons), Business, First Class

Master Of Business Administration (M.B.A.), Business, Distinction