Managed all customer quality concerns and reported corrective and preventive actions to increase quality• Communicated effectively with customers, management, and associated technical teams to provide over 75 failure analysis reports and 20 corrective action reports• Led cross-functional teams through 8D methodology process to identify the root cause of failures• Management leader in initiating corrective actions and working with engineering and production teams to integrate the changes effectivelyLeader in all manufacturing quality issues for the Mighty Mouse connector division• Managed and facilitated quality discussions with both engineering and customers to address product or process quality concerns• Quality representative with Material Review Board (MRB) to review non-conforming product with appropriate disposition and potential process or product improvements• Analyzed non-conforming data and customer returns for trends to initiate improvementsSkills Obtained: Product Failure Analysis, Corrective Action Reports, Manufacturing Quality, and Product Material Review

Defined quality standards and created an Excel data log to track and analyze non-conformances• Constructed product quality standards for electrical products referenced by cross functional teams including development of quality procedures and processes• Created and managed a quality testing log to analyze metrics for non-conformance issues to find root causes using Root Cause Analysis and Corrective Action• Analyzed and reported these quality metrics to issue corrective actions for assembly technique improvement, tool improvement, or design modificationsImplemented quality control procedures and updated all product documentation and specifications• Applied Lean Six Sigma tools to processes, procedures, and projects for innovative breakthroughs and continual improvement to achieve full optimization and quality• Trained and provided managing guidance to quality technicians to ensure pristine quality control• Collected effective data from First Pass Yield method to accurately show cost and time of rework• Updated and managed all product documentation including product specifications and brochures, work instructions, and quality testing instructionsCustomer liaison for product quality issues and performed failure analyses on customer returns• Analyzed customer returns for quality issues and tracked failure trends for product improvements or design changes• Communicated product issues to create clarity with customer’s design specifications Skills Obtained: Six Sigma, Root Cause Analysis & Corrective Action, Advanced Product Quality Planning, Fishbone diagrams, First Pass Yield, Statistical Control Plan, and Total Quality Management

Project leader in designing the company’s standard quality testing procedures as well as tracking failures and quality issues for military batteries and PCBA boards• Performed and designed testing procedures and automated programs with LabVIEW to test quality of circuit boards to meet the customer’s specifications • Created a quality flow procedure for non-conforming materials in order to create a more cost effective and efficient design and perform corrective actions• Verified that all product documentation met and ensured ISO 9001 complianceSkills: LabVIEW software, ISO 9001 compliance, Failure Mode & Effects Analysis, Plan-Do-Check-Act cycle, PCBA testing, automated testing procedures, Microsoft Excel and Access