Derek Moore Email & Phone Number

Fort Worth, Tx, Us

In this role I managed a network of 45+ inspectors including both staff & contractor. I served as a liaison between inspectors and executive management and other related departments. We required monitoring SMART goals, basic app support, managed rollout of new technology and processes, dispute resolution and compliance within policies• Communicated inspection status efficiently across multiple departments between inspection staff and sales staff• Resolved inspector complaints and problems that could hinder the inspections from being completed and contract terms upheld.• Worked with Regional sales Managers to ensure quality and mitigate contract disputes, identified potential training opportunities and performance improvement.

Primary responsibility was to review customer & seller contracts to determine accuracy in adhering to contract terms. Required immense knowledge of the company Terms & Conditions• Implemented training modules for fellow team members to ensure efficient answers for resolving documentation and policy errors• Reviewed, investigated, and validated documents to assure the company was not liable for any fraudulent applications or fraudulent buying procedures• Effective in de-escalating difficult situations by determining the most effective customer centric resolution• Dispute resolutions between buyers & sellers

Texas

• Marketing Director• Staff & Volunteer Recruiter• Operations Management• Organizational Development• Event Coordination

Lewisville, Texas

• Instruct and demonstrate physical therapy technique to patients• Track Patient goals during recovery process • Help organize with billing department for insurance purposes• Assisted with Marketing to local community

Tarrant County

• Client screening via phone and email for therapy services• Speak with patients' caregivers to ensure adequate services are provided• Assisted in obtaining authorization from primary care physicians and insurance providers.

Master Of Science (M.S.), Psychology

Bachelor Of Science (B.S.), Psychology