Suzanne Webb Email and Phone Number

• Overseeing all programs and projects within the strategic portfolio, ensuring alignment with the organisation’s strategic goals and efficient claims journey transformation.• Managing technology-enabled business changes and business-facing projects, focusing on process, people, and organisational change.• Successfully managed and directed multiple enterprise workstreams, ensuring cohesive and effective delivery of strategic objectives delivered by cross-functional agile squads.• Established a strategic business transformation portfolio, effectively collaborating with key stakeholders for technology and capability integration.• Managed the Claims Optimisation Program, demonstrating strong budget and program management from inception through execution.• Successfully stood up the program and associated projects, laying a solid foundation for the transformation initiatives.• Maintained ongoing strategic alignment of the portfolio with the broader corporate and digital strategy, contributing to the organisation’s overall success.

• Played a vital role in the Corporate Strategy & Business Planning team for the Target Operating Model (TOM) program, aligning with the 2024 Strategic Direction.• Translated strategic statements into actionable cross-enterprise projects focused on digital enablement and data governance.• Developed a body of work to enhance digital acumen across the organisation, leading to informed digital decision-making.• Developed a product-based operating model for the IT department in collaboration with the CDIO, streamlining IT functions.• Facilitated corporate strategy implementation, ensuring alignment with the organisation’s long-term goals.

• Oversaw a complex transformation program integrating Sedgman's systems, policies, and processes into CIMIC and Thiess frameworks.• Managed three major interdependent streams: Desktop (migration to O365 and SharePoint), Application/Infrastructure/Site consolidation, and ERP Transition (SAP to JDE).• Led a team of over 20 members with a budget of $10.7m, providing regular updates to the C-level Steering Committee and Executive Leadership Team.• Directed the Integration Program comprising: ERP transition, migrated 800 people to a new desktop platform, consolidated 3 data centres with supporting infrastructure, treated 280 applications, and impacted over 100 business processes.• Focused on minimal operational disruption during the transition, managing attrition risks and maintaining the integrity of the original acquisition's business case.• Collaborated closely with the Change Lead, building a change team to support Sedgman's staff throughout the program.• Took on the additional role of Test Manager for the program, ensuring effective testing of new systems and processes.

• Focused on delivering IT and cybersecurity projects efficiently.• Executed Gold Coast City Council's IT and Cyber Security program within budget and on schedule.• Managed Townsville Council's digital transformation, advancing its digital capabilities.

• Managed Queensland Department of Education's Portfolio, overseeing 10+ projects.• Led Security Program for Queensland Department of Education, encompassing cyber security services, monitoring, and reporting from engagement and through Design Phase. Initiated and guided the entire contract process from the bidding to engagement.• Directed Aurizon's Cyber Security Transformation Program, focusing on technical assessments, policy development, and security practice establishment. Developed strategic approaches for cyber security enhancements and organisational change.

Portfolio, Program and Project Management - Security and Infrastructure

• Managed key corporate strategy projects, including a divisional organisation restructure for 450 people.• Executed a corporate-wide seating arrangement project for 1500 staff across three buildings.• Led the Foundation Services Program, modifying backend policies and systems in line with structural changes, supervising 6 Project Managers.• Contributed to the development and establishment of a new PMO framework.• Developed business cases, including a CRM solution for Property Contact Notes management.

IT Program and Project Management

Infrastructure project management, including proof of concepts and R&D projects