Wendy Smith Email & Phone Number

Greater Milwaukee Area

Responsible for providing pharmaceutical payer services for managed care rebate administration through excellent customer service and extensive managed care expertise. Provide industry insight, that leverage IMS' expansive assets and experts. Provide value added service through actionable data analysis and consultative approach.Responsible for driving out Lean Sigma initiatives in the IMS Managed Market Service division, both for internal process improvements as well as engaging with IMS Managed Market clients to improve flow or work between the IMS client and IMS.Responsible for managing the delivery of services performed by the IMS Off-Shore Delivery Team. Integration of work between on and off-shore resources. Development of quality standards and management to KPI's.Responsible for SSAE-16/SOC1 audit compliance and project management. Includes accountability for quarterly attestation of controls, control updates, managing relationship with a Big 4 Audit Partner, internal training program development and facilitation.

Greater Milwaukee Area

Manage the Business Process Services division - responsible for a 30+ on-shore analyst team and a growing off-shore team who manage administration of managed care rebate contracts, Medicaid invoice normalization and calculation, specialty pharmacy data processing, and Medicare Coverage Gap Discount Program processing. Additional responsibilities include oversight and development of training programs career pathing opportunities, mentoring for tomorrow's leaders, SOP development, team building/employee relations, customer relations and communications and Lean Sigma process improvement initiatives, including Kaizen facilitation.

• Implemented direct rebate contracting program. Implementation included procurement of new commercial rebate contracts for 150 drugs with over 40 manufacturers, contract financial analysis for P&T review, contract interpretation and execution, initial contract load, client report package development, design of department work flow for contract maintenance and rebate processing• Managed Medicare Part-D rebate implementation, including rebate bid process, financial analysis, and rebate system set-up• Managed direct pharmaceutical contracting and rebate program • Managed Rebate Analysts and Network Contract Specialist, including mentoring, training, annual performance evaluations and daily work loads• Negotiated contracts with pharmaceutical vendors, manage request for proposal/bid process• Analyzed and evaluated financial performa of contract proposals• Monitored contract financial performance, implemented strategies to maximize financial performance

Masters In Professional Studies, Psychology Of Leadership

Education record