Wendy Watson Email & Phone Number

Millersville, Maryland

Baltimore, Maryland, United States

Answer phone calls for the Baltimore / DC / northern VA area using Finesse, Jabber and Microsoft Teams. Each call needed to be qualified by asking callers questions to ensure that they are connected with the proper skill group or individual for assistance.

Annapolis, Maryland, United States

Assist customers on a walk in or appointment basis with designing bathroom and kitchen projects.

Alexandria, Virginia, United States

• Assist customers with small bathroom or kitchen projects.• Maintaining up to date knowledge of plumbing fixtures, bathroom cabinetry, lighting fixtures and appliances in order to assist customers with their projects.• Assisting multiple showrooms with putting together item quotations, picture portfolios, checking ETA's, processing refunds, answering product inquiries and various other tasks and requests for internal and external customers.• Maintaining proper stock of vendor literature and samples.• Coordinating customer deliveries and installation of appliances.

Annapolis, Maryland, United States

• Responsible for multiple office functions including but not limited to data entry, general clerical tasks, processing daily and monthly reports, and preparing proposals for clients for a Plumbing supplier showroom location with $XX million in annual sales.• Handle incoming calls on a busy, multiple line switchboard in a professional, courteous, efficient manner and ensure hold time is minimal and calls are correctly routed.• Process cash and credit card transactions, balance reconciliations, and prepare daily deposits.• Monitor office supplies and showroom literature, order new supplies as needed, process all incoming and outgoing mail, and accept and send packages via courier or package delivery companies. • Schedule appointments for sales consultants with clients to ensure they are given enough time to ensure excellent customer service and satisfaction, and meet their needs and time constraints.• Provide assistance to internal and external customers by determining their needs, researching the issues as necessary, and providing needed documentation, answers, and/or clerical support.• Responsible for maintaining and updating the Showroom training calendar; schedule training for associates with vendors and vendor representatives.

Beltsville, Maryland, United States

• Responsible for reviewing expense invoices for the entire business unit, which earned over $300 million in annual sales; provided relevant information including branch location, general ledger numbers and other necessary documentation to submit invoices for approval and payment.• Contacted customers to arrange delivery appointments and provide information as needed.• Maintained records for the business unit to ensure all documents were received, any confidential files were secure, and documents and reports were available for review. This included daily, monthly, and year end reports, bill of lading documents, customer signed delivery receipts, receiving documents, and other essential business documents.• Scanned a high volume of documents for retrieval and use by branch associates and managers.