Wendy Smith Email & Phone Number

Plano, Texas, United States

Using Microsoft Visual Studio and GitHub to create and update public documentation for a multinational technology corporation. Work on customer data platform and mixed reality applications. Interact with PMs and engineers to obtain information and test new features in a development environment to ensure technical accuracy. Follow company standards and style guides to ensure consistency across doc sets.

Plano, Texas, United States

Worked on internal processes for a client in the financial industry. Worked with a team to create a new help portal for the client's customers. Created, tested, and documented a variety of user interfaces and documented aspects of risk and compliance. Other assignments:•Participated in the design and development of a user-focused, instructional design methodology. •Created documents for software installation and upgrades, operations, and disaster recovery functions for a new storage… Show more Worked on internal processes for a client in the financial industry. Worked with a team to create a new help portal for the client's customers. Created, tested, and documented a variety of user interfaces and documented aspects of risk and compliance. Other assignments:•Participated in the design and development of a user-focused, instructional design methodology. •Created documents for software installation and upgrades, operations, and disaster recovery functions for a new storage product.•Deconstructed 300+ pages of user guides by redesigning and creating guides targeted for specific audiences. The result was streamlined, shorter guides focused on customer tasks.•Assisted and mentored other team members to help meet deliverable dates.•Assisted managers with strategic direction, release schedules, and work assignments. Show less

•Plan, organize, and coordinate 100 women in small group studies•Develop documentation such as functional specs and marketing brochures•Train up to 24 women in various studies

Consultant on CompUSA, Frito-Lay/PepsiCo, Blockbuster, and Sprint accounts •Saved over $90,000 by taking on Project Lead role in the analysis, creation, and implementation of IT processes and procedures at Blockbuster •Implemented new training program at Blockbuster for entire IT department in the use of new tools and processes •Performed analysis work, gathered requirements, created estimates and project plans, and proposed and implemented documentation and training solutions… Show more Consultant on CompUSA, Frito-Lay/PepsiCo, Blockbuster, and Sprint accounts •Saved over $90,000 by taking on Project Lead role in the analysis, creation, and implementation of IT processes and procedures at Blockbuster •Implemented new training program at Blockbuster for entire IT department in the use of new tools and processes •Performed analysis work, gathered requirements, created estimates and project plans, and proposed and implemented documentation and training solutions •Developed user guides, training materials, tutorials, WebHelp, and job aids for various computer systems Show less