Werner De Jong Email & Phone Number

Boston, Ma, Us

Responsible for shaping Professional Services (PS)-led customer experiences, using Drupal and Acquia’s products, such as Acquia DAM, Site Studio, and Content Hub, hosted on the Acquia Platform, driving effective delivery solutions, accurate project estimations with resource plans and timelines, and positioning strategic delivery engagements. Collaborate with technical teams to refine project scope, assumptions and development estimates, and establish the capabilities required for the Professional Services delivery team.Key Achievements:• Secured large Drupal projects on the Acquia Platform for high-profile clients, including a global mobile communications company (over $1M in Professional Services), a leading international franchise operator in the Middle East ($20M in Professional Services), and one of the world's largest pharmaceutical companies (in excess of $5M in Professional Services).• Explored the application of AI in Professional Services, influencing Acquia’s AI pilot program. Successfully integrated AI-driven insights into daily operations, enhancing the efficiency of RFP responses, presentations, and contract processes.• Recognised for delivering tailored, high-impact solutions, while ensuring alignment between customer needs and technical capabilities.Key Responsibilities:• Qualifying PS opportunities in collaboration with the sales team.• Engaging with clients to define solution roadmaps, prioritize engagements, and drive successful project outcomes.• Leading responses and coordinating PS inputs for RFxs.• Preparing proposals with benefits, timelines, resource profiles, assumptions, and costs.• Managing resource forecasts, coordinating with PS Delivery team to ensure project alignment.• Estimating project costs, timelines, and team requirements based on technical development efforts.• Crafting and reviewing Statements of Works (SOWs), ensuring legal and financial approval.• Negotiating the terms of SOWs with clients and partners.

Boston, Ma, Us

Provide program oversight and governance on multiple concurrent Professional Services projects during the delivery of innovative Web Experience solutions using the Acquia Platform, Products and Tools.

Bassist in The Night Herons, a feel-good funk-folk band with epic nature imagery and lush arrangements.

Oxford, Gb

Band manager and bass guitarist in Red Hot Chili Peppers Experience, tribute to the best and biggest funk / alt-rock band in the world.

Waterloo, On, Ca

Leading a global team in an Agile way to deliver the strategy, roadmap, features and overall direction of AppWorks Developer, OpenText's developer network, which accompanies the Mobile Enterprise Application Development and Management platform, AppWorks. The site was developed as an AppWorks showcase app, and won recognition for the best user experience by OpenText customers. Most content is available to the public for free, and available at developer.opentext.com.Continuously researching the Mobile Enterprise Application Development Platform market to identify feature gaps and adjust product roadmap.Developing the go-to-market strategy, including pricing, positioning and messaging statements, executive briefs and solution overviews for AppWorks. Materials are currently available from www.opentext.com/appworks.Presented and evangelised the AppWorks product and brand at OpenText customer events (“Innovation Tour”) throughout Europe.Designed and delivered enablement courses of OpenText sales, solution consultants and architects in EMEA region.Designed and delivered product training to customers and partners.Launched and presented AppWorks Developer at OpenText’s global customer event, Enterprise World 2013, in Orlando, Florida.Working with the Technical Product Manager/Product Owner to define new features and translate them into user stories, wireframes and acceptance criteria.Successfully managed and delivered the migration of other communities to AppWorks Developer.Managed a distributed team (in USA, Canada, UK and India), including four contractors.Hands-on with development in Java, JSP, JavaScript and HTML5, where necessary.

Waterloo, On, Ca

Defined the strategy, features and overall direction of AppWorks Developer, OpenText’s new developer network.Managing a distributed team of 10, consisting of technical product manager, senior developers, UX designers, and QA specialists.

Waterloo, On, Ca

Created the product strategy, roadmap and the product requirements of Mobile Wave (formerly weComm), OpenText's Mobile Application Development Platform.Leading and advocating a change of product direction towards a platform that creates hybrid mobile applications, based on standard web technologies (HTML5, CSS3 and JavaScript), rather than pure native.Working with development teams in Canada to deliver an enterprise-grade mobile development platform based on web standards that connects into the OpenText repositories, such as Content Server (Document Management), BPM (Business Process Management) and Tempo Social (Social Media), mobilising the entire OpenText Enterprise Information Management suite.Researching and identifying market opportunities, which led to a change in product strategy and new product plans.Working with the Technical Product Manager to translate these opportunities into a prioritised backlog of requirements.Working with the QA manager to ensure product quality and maximise customer satisfaction.Supporting product launch and marking plans.Creating documents and delivering presentations to educate and support the field.Liaising with the OpenText sales team, partners and customers in order to recommend product improvements.

Waterloo, On, Ca

Designed, created and delivered enablement courses to the field (accounts executives, solution consultants and partners) in the EMEA region on OpenText's engagement solutions, mainly focused on providing use-cases, value propositions and developing buying personas for enterprise mobility (OpenText Mobile Wave) and social business (OpenText Social Communities).Managed OpenText Mobile Wave Proof-of-Concept projects in Europe.Product specialist and advocate for OpenText Mobile Wave, presenting to partners and strategic customers throughout EMEA.

Waterloo, On, Ca

Developed messaging and go-to-market strategy for OpenText Everywhere, which makes customers’ Enterprise Content Management (ECM) systems available on smartphones and tablets, in the EMEA region.Established as the European spokesperson and main point of contact for OpenText Everywhere in the EMEA region, working closely with product management, marketing and the development team in North America.Advised new prospects and existing customers on use-cases, value propositions and deployment of OpenText Everywhere.Developed mobility use-cases, summarising the challenges faced by typical buyers and the corresponding value propositions for OpenText Account Executives and Partners.Delivered mobility workshops, discussing use-cases and value propositions, to OpenText customers at venues in Central London and mainland Europe, which generated a significant pipe-line. The workshop concept has now been copied by our North American headquarters.Trained OpenText Account Executives, Solution Consultants and Partners in order to take the OpenText Everywhere mobility solution to market.Project managed, designed and implemented an OpenText Everywhere showcase web site, available to prospects and customers to trial the mobility solution, which has proven to be a great sales tool.Researched the mobile landscape in Europe and reported the result to the product team.Developed Enterprise 2.0 strategy, with a focus on Social Media (it’s not what you know, but who you know).Designed use-cases for new prospects and existing Enterprise Content Management customers, enabling them to introduce a people centric approach to sharing knowledge, in addition to traditional Enterprise Content Management.

Waterloo, On, Ca

Developed the FirstClass Professional Services offering, identifying new revenue streams and increasing customer satisfaction and retention for OpenText. Created a Smart Start / Turn-key offering for new customers, mainly for the education sector.Delivered high value consultancy services, solution design and training to new and existing customers and channel partners. Leading the design and development of product extensions to integrate with existing software / hardware environments. Principle consultant for the EMEA and Asia Pacific regions, building and maintaining relationships with customers, partners, schools and LEAs. Consultancy with The Open University directly led to a 3-year contract extension.Project director, principal consultant, product specialist and trainer for Hayes e-Government Resources Inc., Tallahassee, Florida. The system was forecast to grow to 1 million users by the end of 2007, potentially turning this into the largest FirstClass site in the world.Provided strategic consultancy to Oxfordshire County Council during the design, implementation and growth phase of its FirstClass service, which is available to all pupils and teachers in the region (80,000 users). This work had a direct and positive influence on the extension of the contract until 2009.Creating effective pre- and post-sales customer consultancy processes and advising FirstClass business development teams on how to incorporate these into the existing sales strategy.Designed and implemented a hosted Unified Communications service based on Centrinity's FirstClass platform at Cable & Wireless. Project was delivered on time and within budget.Developed service packages to service providers using the FirstClass Unified Communications service.Managed and implemented a Unified Messaging Service for a major Telecommunications Service Provider in the Middle East, based on the FirstClass Unified Communications service at Cable & Wireless.

Technical and business advisor to the Director of Sales Development, identifying and addressing problem and growth areas.Contributed to Thus plc. Sales Plan for Fiscal Year 2001/2002, defining new business growth areas for the company.Bid Manager for Vodafone 3G network expansion in Scotland.Developed business cases for value-added services, resulting in the business decision not to pursue.Introduced leads to account managers and account managers to potential customers, which created new revenue potential.Evaluated and presented new solutions for future products and services, which could increase the value of existing services.Developed, managed and obtained internal backing for partnerships with Nortel, Savvis and Gemplex, which resulted in a clear focus on the importance of IPVPN services and global network reach for the business.

Setup pre-sales department within this telecoms startup company, managed pre-sales team in Europe. Responsible for all pre-sales activities with regards to IP networks and Unified Messaging solutions offered by the company.

Delivered pre-sales consultancy and customer training globally.Provided third level support to customers worldwide on ISS products (X.400/SMTP messaging server with X.500 Directory Server and Web-based Personal Information Manager), which significantly increased customer satisfaction and directly led to new sales.Designed and developed highly customised features on request, leading to new revenue opportunities.

Provided pre- and post-sales consultancy in the EMEA region.Achieved significant improvement in customer relations (i.e. MET Police, Bull Information Systems, Ministry of Defence), which resulted in new orders.Designed, prepared and delivered product training to customers, on- and off-site.

Paris, France, Fr

Team Leader of the Telematics Competence Centre.Designed call centre integration software, involving CTI (Computer Telephony Integration).Designed intranet with extranet / e-commerce elements for real estate organisation, using Cisco routers and switches, leased lines and ISDN.Designed and developed Secure Military Message Handling System (SAFE.400) according to NATO specifications (STANAG 4406), based on X.400 and X.500 standards, including Certificate Authority, DES and RSA encryption and digital signatures.Wrote marketing plan for SAFE.400, identifying potential revenue opportunities outside the military sector.Trained customers on- and off-site about messaging products and solutions.Nominated for Cap Gemini Profitable Growth Award by Cap Gemini Benelux.Implemented communications network for the Organisation for Security and Cooperation in Europe.

Paris, France, Fr

Design and build EDI applications based on Osiware's Messenger 400.

Cap Gemini were a systems integrator for Osiware. As part of my role at Cap Gemini, I deployed, customised and enhanced Osiware's Messenger 400 electronic messaging server.

Bsc, Technical Computer Science

Aerospace Engineering

A-Level Equivalent, Maths, Physics, Chemistry, Dutch, English, German, Economics

Foundation Course