William Galindo Email & Phone Number

Sugar Land, TX, US

Remote

Remote

• Take ownership of support incidents and use all available resources and knowledge to resolve them.
• Provided technical support, researched, and analyzed issues related to software products.
• Performed Troubleshooting to get to the root cause of the customer’s problem: analyzed reports and logs.
• Developed deep understanding of multiple products to provide support: GFI software, CityNumbers, Alpha and other products.
• Regularly monitored and analyzed customer feedback to improve IT support services.

Remote

• Develop retention strategies for existing customers based on a customer-centric data driven approach.
• Monitor customer feedback and satisfaction levels to identify their needs and concerns.
• In charge of the Churn Rate % across the company. Leveraged retention projects and resources with this in mind.
• Gave support to the growth team by proposing, developing and measuring commercial campaigns.

Remote

• Interpret data needs and assess how to meet those requirements with the available data and tools.
• Built dashboards for the monitoring of product performance, allowing agile responses to red flags.
• Reported complex data findings in a clear, understandable manner among multiple teams.
• Led the QA team: Distributed QA tasks, prioritizing according to the impact and urgency. Improved the team efficiency.

Remote

• Digital Transformation and product fixing: Quick day to day product fixing in a fast paced manner combined with strategic thinking in order to get long term solutions.
• Data Analysis: Detecting and correcting inaccurate records from iVisa's order database. Getting conclusions and extracting valuable information from data.
• SEO analysis and content creation: Using google analytics and other tools to measure organic traffic from over 20,000 blogs. Helping to develop strategies for optimizing the creation of new content and assigning duties.
• Automation and web scraping: Using Python3 libraries like Beautiful soup and Selenium to automatize daily processes, saving time and resources. iVisa.com is a high-tech eCommerce platform which enables travelers to.

• Fouded an independent small business focused on education and tutoring services.
• Tutor students from grade school through to college-level in areas including Microsoft Excel, Math, Physics, Chemistry and English.
• Consistently serve upwards of six regular customers in grades 6-12.

• Serve as a medical interpreter for the customer service team, serving up to 20 customers a day
• Effectively translate conversations between Spanish-speaking Americans and medical service providers
• Demonstrate experience for interpretation needs for doctors, nurses, firefighters and health insurance providers

• Scheduled appointments for agents to meet with possible buyers or property owners.
• Identifying best potential customers in order to optimize the agents time.
• Responded to client calls and emails.
• Property searching and guided tours.
• Assist in managing the process of negotiation in order to get the best outcome for the client.