Sylvan Learning is the leading provider of in-center and live, online tutoring to students of all ages, grades and skill levels.• Managed all facets of business operations (sales/marketing, finances, managing/training employees, and quality customer service)• Led operation to 111% increase in revenue within 1.5 years• Identified untapped opportunity and became largest provider of Sylvan Online in the nation (2009), generating a 30% average yearly increase in revenue and delivering ~3000 additional hours of instruction in the first year. Earned a 100% when reviewed by team hired by NC Department of Public Instruction. 97% customer satisfaction rating.• Served as consultant to other Sylvan franchisees aiming to model their operations after our identified best practices• One of ~20% of centers to participate in the research and development of SylvanSync, an iPad-based, hybrid learning platform.• 100% education score on 2012 Quality Assurance Review• Interpreted and analyzed testing data, then collaborated with center staff, families, students, teachers, principals and district personnel to create effective action plans to meet clients’ identified means and ends needs. Student academic growth averaged 1.7 years after 36 hours of instruction.

Assisted owners with interviewing, hiring, training and managing directors and directors of education at all four locations until two of the four centers were sold in 2004 and the third center was sold in 2006.