Will Mero Email & Phone Number

Toronto, On, Ca

Mountain View, Ca, Us

Mountain View, Ca, Us

▪ Responsible for establishing and growing the Coursera Solutions Architecture team in the Americas; by working with customers with unique technical requirements to architect, build and deploy solutions at scale to millions of learners.▪ Supporting Coursera's largest AMER clients and conglomerates that require custom architected solutions across Key Accounts, Government and Enterprise segments.▪ Partnering with sales, engineering, customer success, product and support teams to lead innovative pre-sales narratives aligned with customer objectives, and ultimately manage the build and deploy process of the finalizes solutions▪ Strategize with internal product stakeholders and architect technical solutions as they pertain to the current and future state of our external integration surfaces and platforms

Toronto, Ca

▪ As the latest instalment of "Will's Entrepreneurial Journey", CabTreks is cash flow positive system developed in the spare time of 3 individuals, aimed to make pharmaceutical medicines more accessible to Canadians. We were able to accomplish this by developing a gig-economy platform that connects drivers to pharmacies and individuals that need sensitive narcotics delivered from one point to another. ▪The process building a secure and legally compliant system that can effectively map drivers to thousands of pickup and dropoff points in an effective and CHEAP way, while also ensuring the quality of life of our driving staff and customers has been an exhilarating ride.

Toronto, Ontario, Ca

▪Managed Guestlogix's airline partner implementation projects through sales, business scoping, development and ultimately deployment (operational rollout, marketing rollout, etc).▪Enabled Guestlogix airline partners to hit their aggressive revenue targets when utilizing our Travel Commerce Platform.▪Analyzed the needs of Guestlogix's incoming and existing airline customers to align the product vision + roadmap to that of the market.▪Assisted and advised internal teams on Customer Success and Growth Operational strategy.

Burlington, Massachusetts, Us

▪ In charge of prototyping, gathering and executing on technical requirements for Roadmunk's Customer Success Department (Customer Onboarding, Account Management, Customer Support), Admin + Enterprise functions (CRUD Account Provisioning, SCIM, SSO/SAML) and Internal Tools Team (Engineering Effort).▪ Integration of 3rd party tools into our operational ecosystem (handling process/development/reporting/requirements/deployment)▪ Administrative reporting on key performance indicators affecting customer success initiatives using business intelligence tools.

Toronto, Ontario, Ca

▪ Responsible for the implementation and integration of the Top Hat system into Single Sign On (SSO), Learning Management Systems (LMS) and similar technologies to ensure a seamless transfer of information throughout an organization's digital ecosystem.▪ Also responsible for the Engineering of internal tools and 3rd party applications to assist in the user journey taken by our clients and employees through the Top Hat product.

Toronto, Ontario, Ca

▪ Track bugs/ new features to see how they affect the customers▪ Built processes to improve efficiency of work and effectiveness of the employees within my team and department▪ Developed and designed (UI/UX & server setup) an automated tool to onboard our professors through the Top Hat learning process▪ Developed and designed the Top Hat support websites/forms▪ Developed tools (in Python, JavaScript, Flask and django) that can be used to accomplish tasks internally with ease and simplicity while maintaining system security and integrity▪ Analyzed trends in user bug reports to better develop the Top Hat software to meet customer needs with limited resources

My first attempt at being a tech co-founder, we dedicated our time in-between day jobs to try and change the lives of those in the special needs community. Peachy was a digital solution to manage many of the tedious reporting and operational tasks to help the care staff at a number of locations across Canada spend their time on things that matter - caring for our loved ones.

To get my first taste of the entrepreneurial world, I developed and designed client websites, social media campaigns, SEO campaigns and product launches to ensure the success of our clients in the ever advancing world of technology.

Barrie, Ontario, Ca

Cashier and Sales Associate