William Bates Email & Phone Number

Westerville, Oh, Us

Powell, Ohio, United States

Westerville, Ohio, United States

New Albany, Ohio, United States

Cleveland, Ohio, United States

Cleveland, Ohio

Conducted site visits of non-profit agencies to gauge sustainability and impact; coordinated efforts with board members to review applications for grant monies, and met with agency leaders to monitor programs and determine the best course for grant funds.

Gahanna, Oh

Analyzed losses through all transactional channels, including credit, debit card, loan loss, teller line, wire, ATM, online and mobile banking; recommended availability and logic enhancements to account privileges resulting fraud loss decrease year over year; internally audited account and loan records maintained by employees monthly; provided monthly and weekly reports of fraud trends and audit findings to senior management; reviewed new applicants and transactions for OFAC and identity theft compliance; investigated fraud losses and coordinated prosecution and recovery efforts with local law enforcement and staff attorney; assisted local and federal agencies with investigationsand records requests; conducted training for branch and back office staff; and managed Elder and Vulnerable Adult Financial Exploitation program. Received Credit Union Security and Fraud Expert Certification from the Credit Union National Association May 2015.

New Albany, Ohio

Collected physical evidence, phone records, bank records, digital photographs and video, and signed statements to be used in litigation; organized and maintained a secured evidence locker with documented chain of custody; prepared case reports and offered recommendations to senior management; managed legal and investigative cases in Europe and Asia; coordinated investigations with law enforcement, customs, international attorneys and private investigators; travelled internationally to perform market surveys to identify intellectual property infringers and conduct covert visits of known counterfeit retailers; conducted training seminars domestically and internationally; and prepared and reviewed affidavits, confidential records and legal documents for court or law enforcement.

New Albany, Ohio

Identified and analyzed fraudulent transactions; prepared weekly reports for senior management with recommendations for fraud prevention system enhancements; provided evidence to law enforcement; resolved credit card chargebacks; designed and implemented training for department; interviewed candidates for hire; audited work of all associates for quality assurance; provided cost analysis for new fraud prevention software which decreased fraud loss by 75%.

New Albany, Ohio

Investigated and resolved escalated customer complaints, assisted in management of a third party customer contact center, wrote customer service policy and email templates used for customer contact, liaised between customers and all other company departments and monitored and analyzed customer call trends.

Toledo, Ohio

Issued titles for newly purchased automobiles, watercrafts and mobile homes for residents of all 88 Ohio Counties; performed notarization on legal documents; collected county sales tax; issued and assisted customers with passport applications and conducted confidential record searches for attorneys and law enforcement.

Columbus, Ohio

Collaborated with a team of students to meet all video needs of The Ohio State University Football Team; filmed drills, practices and games during the 2005 Big Ten Championship season and edited practice and game tapes for Ohio State coaches, other Big Ten coaches and Big Ten referees.

Bachelors Of Arts, Criminology

Activities and Societies: Sigma Phi Epsilon Fraternity

Education record