William Cooper Email & Phone Number

Irvine, Ca, Us

Greater Los Angeles Area

Helping maintain worldwide IT services for one of the most complex and prolific gaming infrastructures on the planet.• Liaise with IT and Program Managers, Service Owners, and Development teams in the on-boarding and management of services into Blizzard's Service Operations processes• Promote and champion the benefits of Incident, Problem, Change, Request, Knowledge Management, CMDB and other IT Service Management processes• Conduct training sessions for internal and external stakeholders on Service Operations processes and tooling • Prepare reports and scorecards of Service Operations performance in team and executive level reviews• Analyze service metrics (KPIs) to expose continuous improvement opportunities • Update Service Operations processes and tools to improve performance and satisfaction with our services• Conduct regular service performance reviews with Service Owners to facilitate improvements• Participate in production support and scheduled on-call responsibilities

Greater Los Angeles Area

Manager of the Enterprise Integration Operations and Development teams. Leading a unified team of 50+ employees, outsource vendors, contractors, and consultants.• Delivering Data Integration projects that connect 200 internal and external business applications• Providing Development and Production Support for all Data Integration systems (225 Real Time End Points, 4,000 Batch/ETL Workflows, 1000 File Transfer Jobs)• Aggregating source data from disparate systems into a single Operational Data Store. Developing and Maintaining tight integration with the Business Intelligence and Analytics platforms• Building, upgrading, and maintaining the underlying Data Integration technology platforms (12 Tibco Domains, 16 Informatica Repositories, 9 IBM Sterling B2BI environments) Communicate effectively with senior management and all groups within the larger IT and TFS organization (Incident and Status reporting, Project Portfolio planning, Business Case presentation, negotiation and management of Budgets and Contracts)

Team Lead for all Integration Production Support teams (Tibco, Informatica, Sterling Integrator, Middleware)• Responsible for building, upgrading, and maintaining the underlying hardware and software for all Integration systems• Ensured 24x7 availability for Data Integrations between TFS systems• Participated in Outsource vendor evaluation – Defining the contract scope and leading the team transition• Implemented Governance, Compliance, and Security processes for the Integration teams

Lead Architect for the Tax and Finance Business Units, System Administrator for internal Architecture team software• Provided Business Process Analysis using BPMN, Technical Designs and Solution Architecture• Built and supported internal Architecture team systems and tools

System and Development Lead:• Delivered Performance Overhaul and Bug fixes for the system• Created System Test drivers and Data Migration tools for all interfaces and components• Responsible for Functional, Design, System, and Interface specs • Built Cost Model for estimating interface development effortSoftware Developer (Visual Basic, SQL Server):• Design and develop several modules for the Document Management System• Build the Data Integration layer for the Dealer Daily Portal

Application DeveloperCreated automated financial management tools using Visual Basic, Access, Excel, SQL Server, and Crystal Reports.Acquisition Program ManagementProvided on-site financial management support and independent cost estimates for government and aerospace clients.

Bachelor Of Arts - Ba, Political Science And Government

Master Of Arts - Ma, National Security Studies