William Cooper

William Cooper Email and Phone Number

Senior Service Operations Manager @ Blizzard Entertainment
Irvine, CA, US
William Cooper's Location
Irvine, California, United States, United States
William Cooper's Contact Details

William Cooper personal email

William Cooper phone numbers

About William Cooper

IT professional committed to solving business problems using Analysis, Data, and Technology. Proven track record of operating successfully in mission critical, highly complex, integrated environments. Adept in the areas of team and project leadership/management. Extensive experience developing, supporting, and maintaining business software while making sure that the budgetary bottom-line consistently comes in on target. Inclusive and collaborative team player with successful track record of building long term relationships ranging from individual contributor to C Level executives. Getting the job done for customers and end-users who rely on me to make business operations more productive, efficient, and cost effective. • Business Process Analysis• Fault Analysis and Root Cause Analysis • Troubleshooting complex Integrated Systems• Continuous Process Improvement• Data Integration• Data Management and Analysis• Enterprise Application Integration (EAI)• Platform Architecture and Infrastructure Design• IT Governance and Service Management • Unified Team Management (Employees, Consultants, 3rd Party Vendors, Outsource Resources)• Budget Management• License Negotiation and Management

William Cooper's Current Company Details
Blizzard Entertainment

Blizzard Entertainment

View
Senior Service Operations Manager
Irvine, CA, US
Website:
blizzard.com
Employees:
5827
William Cooper Work Experience Details
  • Blizzard Entertainment
    Senior Service Operations Manager
    Blizzard Entertainment
    Irvine, Ca, Us
  • Blizzard Entertainment
    Service Operations Manager
    Blizzard Entertainment Jan 2018 - Present
    Greater Los Angeles Area
    Helping maintain worldwide IT services for one of the most complex and prolific gaming infrastructures on the planet.• Liaise with IT and Program Managers, Service Owners, and Development teams in the on-boarding and management of services into Blizzard's Service Operations processes• Promote and champion the benefits of Incident, Problem, Change, Request, Knowledge Management, CMDB and other IT Service Management processes• Conduct training sessions for internal and external stakeholders on Service Operations processes and tooling • Prepare reports and scorecards of Service Operations performance in team and executive level reviews• Analyze service metrics (KPIs) to expose continuous improvement opportunities • Update Service Operations processes and tools to improve performance and satisfaction with our services• Conduct regular service performance reviews with Service Owners to facilitate improvements• Participate in production support and scheduled on-call responsibilities
  • Toyota North America
    Production Manager - Enterprise Integration Operations
    Toyota North America Sep 2014 - Dec 2017
    Greater Los Angeles Area
    Manager of the Enterprise Integration Operations and Development teams. Leading a unified team of 50+ employees, outsource vendors, contractors, and consultants.• Delivering Data Integration projects that connect 200 internal and external business applications• Providing Development and Production Support for all Data Integration systems (225 Real Time End Points, 4,000 Batch/ETL Workflows, 1000 File Transfer Jobs)• Aggregating source data from disparate systems into a single Operational Data Store. Developing and Maintaining tight integration with the Business Intelligence and Analytics platforms• Building, upgrading, and maintaining the underlying Data Integration technology platforms (12 Tibco Domains, 16 Informatica Repositories, 9 IBM Sterling B2BI environments) Communicate effectively with senior management and all groups within the larger IT and TFS organization (Incident and Status reporting, Project Portfolio planning, Business Case presentation, negotiation and management of Budgets and Contracts)
  • Toyota North America
    Integration Operations Lead
    Toyota North America Jan 2009 - Aug 2014
    Team Lead for all Integration Production Support teams (Tibco, Informatica, Sterling Integrator, Middleware)• Responsible for building, upgrading, and maintaining the underlying hardware and software for all Integration systems• Ensured 24x7 availability for Data Integrations between TFS systems• Participated in Outsource vendor evaluation – Defining the contract scope and leading the team transition• Implemented Governance, Compliance, and Security processes for the Integration teams
  • Toyota North America
    Technical Solutions Architect
    Toyota North America Aug 2007 - Jan 2009
    Lead Architect for the Tax and Finance Business Units, System Administrator for internal Architecture team software• Provided Business Process Analysis using BPMN, Technical Designs and Solution Architecture• Built and supported internal Architecture team systems and tools
  • Toyota North America
    Programmer/Analyst And Technical Lead - Contract Acquisition System
    Toyota North America 1999 - Sep 2007
    System and Development Lead:• Delivered Performance Overhaul and Bug fixes for the system• Created System Test drivers and Data Migration tools for all interfaces and components• Responsible for Functional, Design, System, and Interface specs • Built Cost Model for estimating interface development effortSoftware Developer (Visual Basic, SQL Server):• Design and develop several modules for the Document Management System• Build the Data Integration layer for the Dealer Daily Portal
  • Mcr Federal
    Systems Analyst
    Mcr Federal 1993 - 1999
    Application DeveloperCreated automated financial management tools using Visual Basic, Access, Excel, SQL Server, and Crystal Reports.Acquisition Program ManagementProvided on-site financial management support and independent cost estimates for government and aerospace clients.

William Cooper Skills

Enterprise Architecture Integration Business Analysis Business Intelligence It Strategy Itil Data Center Data Warehousing Disaster Recovery Software Development Life Cycle Software Project Management Vendor Management Budget Management Root Cause Analysis License Management Software Development 24x7 Production Support It Governance It Project Leadership Data Integration Software Architecture Software Infrastructure Eai Continuous Process Improvement It Management Data Analysis Data Analytics Resource Management Project Portfolio Management Public Speaking It Service Management It Operations It Service Delivery It Operations Management It Project And Program Management Virtualization Sdlc Agile Methodologies Agile Application Development Project Management Management Leadership Team Leadership Program Management Business Process Improvement Troubleshooting Microsoft Office Cloud Computing Technical Support Servers

William Cooper Education Details

Frequently Asked Questions about William Cooper

What company does William Cooper work for?

William Cooper works for Blizzard Entertainment

What is William Cooper's role at the current company?

William Cooper's current role is Senior Service Operations Manager.

What is William Cooper's email address?

William Cooper's email address is wi****@****ota.com

What is William Cooper's direct phone number?

William Cooper's direct phone number is +131046*****

What schools did William Cooper attend?

William Cooper attended University Of California, Berkeley, California State University-San Bernardino.

What skills is William Cooper known for?

William Cooper has skills like Enterprise Architecture, Integration, Business Analysis, Business Intelligence, It Strategy, Itil, Data Center, Data Warehousing, Disaster Recovery, Software Development Life Cycle, Software Project Management, Vendor Management.

Who are William Cooper's colleagues?

William Cooper's colleagues are Aislyn Hall, Jose Zamora, Ted Boon, Radosław Hankiewicz, Luke Shockley, Josiah C., Thomas Swanson.

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