William Fleming Email & Phone Number

Columbus, Oh, Us

- Identifies and manages existing and emerging risks stemming from business activities- Assists with the development of business-specific controls, limits of the controls, and overall performance/function of the controls- Develops changes to processes to ensure objectives are met for any maintenance of specific deposit products- Facilitates and develops training and implementation of new and/or updated processes- Maintains ownership of business-specific procedures and customer correspondence

- Works with and develops strong working relationships with subject matter experts and key partners to understand and simplify branch processes and policies- Responsible for writing and managing online content using a defined style guide, processes, and timelines- Understands and articulates issues associated with content development- Provides editing / publishing support for a variety of assigned procedures

Columbus, Ohio Area

-Conducts annual reviews and edits for Policy & Procedure content, Training Module content, and system specific scripting for specialists within Retail, Credit Card, and Auto Finance -Engages key stakeholders, policy owners, and risk and control groups for collaborative review and approval-Writes standard edits for line of business specific quality impacts-Contributes on special projects with leadership

Columbus, Ohio

- Increased branch's productivity and efficiency by providing information and instruction toward the completion of branch-level procedures nationwide- Reviewed legal documents in order to determine if appropriate for completing branch-level requests- Provided an understanding of the bank's policies to bankers unsure of specific rules and regulations- Selected by management to train new employees

Columbus, Ohio Area

-Selected to be pivotal member of pilot program focusing on improving customer's banking experience-Created detailed feedback reports on customer criticism-Tracked customer trends leading to recommendations on how to improve customer experience-Identified risks associated with customer interaction and research customer service techniques which will promote company growth-Volunteered as pilot program's leader of weekly newsletter, focusing on team's progress and how it will benefit the company as a whole

Columbus, Ohio Area

-Utilized a variety of computer programs to access and update customer databases while managing customer and bank confidentiality-Informed customers of bank procedures, policies, and features in order to find solutions pertaining to financial issues-Developed and ensured achievement of all department objectives-Maintained records of performance on monthly and quarterly basis