William Mackay

William Mackay Email and Phone Number

Computer Technician 2 @ NCR Corporation
atlanta, georgia, united states
William Mackay's Location
Port St Lucie, Florida, United States, United States
William Mackay's Contact Details

William Mackay work email

William Mackay personal email

n/a
About William Mackay

William Mackay is a Computer Technician 2 at NCR Corporation. He possess expertise in servers, troubleshooting, management, project management, customer service and 6 more skills.

William Mackay's Current Company Details
NCR Corporation

Ncr Corporation

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Computer Technician 2
atlanta, georgia, united states
Website:
ncr.com
Employees:
34632
William Mackay Work Experience Details
  • Ncr Corporation
    Computer Technician
    Ncr Corporation Jan 2007 - Present
     Interact with customers by phone and email including participation in a 24x7 Help Desk support schedule. Perform first and second level debug activities Complete trouble ticket sequence from initial to closure activities. Ensure issues are actioned and resolved and that customer support milestones are met within the limits established by contract guidelines. Perform follow up with customers to ensure their satisfaction. Assist field service by creating work orders and managing the tickets in the queue. Created parts guides for each individual account which increased productivity by 40 % by decreasing parts research Trained new hires and helped existing employees increase efficiency by creating manuals and study guides Hardware knowledge includes: Servers, Switches, POS’s, PC’s, Thin clients, ATM’s, Registers, Office printers
  • Bills Computer Repair
    Repair Specialist
    Bills Computer Repair Jan 2002 - Present
     Provided phone call and on site support for client computer issues. Hardware knowledge includes: PC’s, Printers, Thin clients. Design customer computer configuration based on customer needs.
  • Conlon Gutter And Sheet Metal
    Office Specialist/Sheet Metal Mechanic
    Conlon Gutter And Sheet Metal May 2001 - May 2007
     Manage inventory daily to keep optima operation. Maintain customer orders to meet SLA >95% Increased efficiency by organizing shop and office to decrease time it takes to find parts, files and tools.  Supervised the office independently from dawn to dusk. Coordinate projects from start to finish.

William Mackay Skills

Servers Troubleshooting Management Project Management Customer Service Windows Networking Sql Windows Server Leadership Microsoft Excel

Frequently Asked Questions about William Mackay

What company does William Mackay work for?

William Mackay works for Ncr Corporation

What is William Mackay's role at the current company?

William Mackay's current role is Computer Technician 2.

What is William Mackay's email address?

William Mackay's email address is wi****@****ncr.com

What skills is William Mackay known for?

William Mackay has skills like Servers, Troubleshooting, Management, Project Management, Customer Service, Windows, Networking, Sql, Windows Server, Leadership, Microsoft Excel.

Who are William Mackay's colleagues?

William Mackay's colleagues are Freda Low-Lung, Linda Spoelker, Ramy Mohamed, Oz Shaked, Nilesh Sheth, Camille Lecomte, Lorraine (Beth) Cassady.

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