William Mobley Email & Phone Number

United States

• Draft correspondence, requests for information, and other communication to state and federal officials to obtain files and collaborate with team members to provide supplemental information for verifying record details.
• Perform data entry operations using acute detail orientation and analytical methodologies while examining criminal timesheets, statements, court documents filed and other records to promote positive accuracy rates in.
• Obtained higher clearance level during my first year of employment which increased work productivity rates amongst my team of 5 people by decreasing the turn-around time for criminal history requests and other higher.
• Coordinate with senior leadership and state government agencies to maintain an up-to-date awareness on all new commitments to the Department and any issues related to these commitments to provide a report to superiors.
• Analyze, extract, and thoroughly document all pertinent information from court reports, prior investigation reports, statements, and bills of information to generate a chronological order of historic record-keeping.
• Utilize investigative analysis and analytical methods with obtained clearance level to research and analyze criminal records for accuracy, or discrepancies, and initiate communication to aid in their resolution or make.

United States

• Analyzed client statement documents and measured comparison to government issued documentation to attain validity based on standards set by the department on acceptability.
• Evaluated customer transactions during processing for any discrepancies and followed a situation-based triage approach to problem-solving and propose the best resolution for the customer which reduced the additional.
• Provided quality customer service for each encounter with customers and allotted my full knowledge base in answering inquiries while processing their transactions.
• Learned and gained proficiency in state and other vendor specific software to support job functions and additional investigations into complex customer transactions which provided the ability to be more dynamic in my.
• Trained new employees by providing the policies and procedures guidelines along with experienced based knowledge to enhance their performance with transactions at the Department and assisted with transactions as.