William Murphy Email & Phone Number

Moncton, New Brunswick, Canada

Knowledgebase ManagementDocument WritingProcess ImprovementDesktop SupportDeploy advisories when neededParticipate in change meetingsParticipate in the planning and deployment of projectsAssist teammates through coaching when neededParticipate in the design and development of a QA system

Moncton, New Brunswick, Canada

Support internal users with software and hardware issues in Canada & US.Research, apply, and document new issues and solutions.Train peers on new processes and procedures.Document writing.Knowledgebase article creation.Process consulting and improvement.Hardware Deployment & Support including laptops, tablets, phones, printers, and other peripherals as required.Work with:Windows 10/11O365MS… Show more Support internal users with software and hardware issues in Canada & US.Research, apply, and document new issues and solutions.Train peers on new processes and procedures.Document writing.Knowledgebase article creation.Process consulting and improvement.Hardware Deployment & Support including laptops, tablets, phones, printers, and other peripherals as required.Work with:Windows 10/11O365MS 365ExchangeAADInTuneMSADRemote Support SoftwareFreshService ticketing and knowledgebase platform.Monday.com platform.Other misc software.Various other platforms and tasks as required. Show less

Moncton, New Brunswick, Canada

Participated in the setup and opening of the Moncton location. Worked directly with corporate on implementing changes and adhering to corporate standards.Performed various administrative tasks as required.Built and maintained the local database of inventory.Processed vehicle registration changes.Trained peers on procedures and standards.Managed safe deposits and drop-offs. Assisted with customer escalations. Maintained premises cleanliness.Administered first… Show more Participated in the setup and opening of the Moncton location. Worked directly with corporate on implementing changes and adhering to corporate standards.Performed various administrative tasks as required.Built and maintained the local database of inventory.Processed vehicle registration changes.Trained peers on procedures and standards.Managed safe deposits and drop-offs. Assisted with customer escalations. Maintained premises cleanliness.Administered first aid when required.Maintained yard tools and inventory.Created and applied localized marketing displays.Other duties as required. Show less

Moncton, New Brunswick, Canada

24/7 Support for Oil Terminals and Refineries across Canada. Real-time monitoring of systems and quality. Worked with on-site staff to correct issues as required. Calculated and assisted in the correction of product issues.Updated systems as needed, including products, density, and pricing. Dealt with complaints and escalations as required.Participated in process improvements and implementations.Trained new-hire peers.After-hours support included various… Show more 24/7 Support for Oil Terminals and Refineries across Canada. Real-time monitoring of systems and quality. Worked with on-site staff to correct issues as required. Calculated and assisted in the correction of product issues.Updated systems as needed, including products, density, and pricing. Dealt with complaints and escalations as required.Participated in process improvements and implementations.Trained new-hire peers.After-hours support included various departments within the organization as needed. Show less

Edmonton, Alberta, Canada

Training for verbal, non-violent, and physical crisis intervention.Training for arrest tactics.Comprehensive report writing.Observe and maintain at-risk and violent patients.Secure various sites such as events, banks, special care facilities, and hospitals.Applied first-aid as required.

Edmonton, Alberta, Canada

Maintain and update customer master records database. Receive mailed documents regarding business registrations, tax numbers, name change requests, and more.Trained new peers locally and afar.Participated in process improvement.Worked with various departments as needed for clerical tasks.