William Thomas Email & Phone Number

Carrollton, Texas, United States

• Technical Care Supervisor
• Oversee all Tier 2 Support Associates, including scheduling, payroll, and review cycles.
• Troubleshoot escalated issues conveyed through tickets, Tier 2 support associates, and client emails. Requires data analysis, system and business process understanding, and research ability.
• Analyze customer inventory and master data files.
• Monitor all processes and procedures to identify areas for improvement.
• Recommend new strategies, policies, systems, and procedures by evaluating organization outcomes.

Grand Prairie, Texas, United States

• Oversee day to day, on the ground operations of sterilization operations.
• Responsible for safe handling and storage of hazardous materials.
• Analyze current safety and operational processes for continued improvement and efficiency.
• Implement new or updated safety and operational processes to meet requirements and standard.
• Maintain reports including Bill of Materials, Operations Logs, and Datapoint Collection to be sent out on a regular basis to all levels.

Farmers Branch, Texas, United States

• Night Shift Supervisor
• Supervise 40-50 manufacturing, maintenance, and sanitation personnel.
• Maintain communication and visibility with staff and management on progress and runs.
• Promote high levels of safety and quality during all shifts and lines.
• Analyze required runs, and schedule lines for optimal efficiency.
• Mediate any conflict within team using conflict resolution techniques.Quality, Safety, and Training Supervisor