William Wolf Email & Phone Number

Westlake, Ohio

• Conduct onsite discovery meetings with key customer stakeholders to determine functional requirements for the implementation of their software solution • Generate a written reports documenting requirements for building the process solution, with oversight from other team members • Present documentation on solution requirements to key customer stakeholders for validation and approval • Design solution using a set of software modules, applying solid technical knowledge • Implement solution based on the documented requirements; implementation could involve installing new, upgrading existing, or a consulting assessment of ECM and other software • Conduct on-site training of customer users and of customer appointed software system administrators • Support customer testing initiatives; troubleshoot and resolve operational issues • Migrate solution into production environment; support customer throughout "go-live" process • Transition key information to Technical Support team to ensure continued successful support of customer • Perform System Upgrades across multiple verticals. (Higher Ed, Government, Healthcare and Financial)• Consult with customers on Ad-Hoc Basis to direct upgrades. migrations and design implementation.

Brunswick, Ohio

I am the Network Admin of the SVLD network and I manage a mixed network with Server 2003, XP, Win 7 and Server 2012. I manage the entire network from the applications, desktops, printers, servers and all the networking equipment. While working here I have implemented a new Cisco 2960 switch and a Cisco 891 Router. I also have upgraded their Data and Application severs and implemented a secondary domain controller. I have migrated from Exchange 2003 to 2013. Currently working on merging two office networks.

Cleveland/Akron, Ohio Area

Ensures workstations and peripherals are maintained at the highest level of availability and reliability. Handles LAN Administration, installations, E-mail administration, consulting services and problem resolution. Assists staff and management in making Information Systems investments and decisions. Provides consulting for the assigned department(s). Job Responsibilities: Provides consulting on desktop applications and configurations to improve employee productivity. Troubleshoots software, hardware, protocol, workstation and departmental server-related problems. Provides second level diagnostic Help Desk support for hardware, software and operating systems. Primary contact for ongoing support requirements including all hardware components. Coordinates workstation purchase decisions based on enterprise standards. Recommends, designs, builds and supports PC workstations. Builds and maintains detailed workstation documentation including configuration of desktop software and impact of additions, deletions or upgrades to the workstation. Other duties as assigned.

Certificate Of Completion, Business Administration And Management, General, Completed Course

Course on Management and Leadership Skills

Bachelor Of Science (Bs), Computer And Information Systems Security/Information Assurance

I worked full time and attended school full time for 5 years.

Associate Of Science (As), Electronic Engineering Technology - Computer Maintenance And Networking