Will Malloy Email & Phone Number

Wellingborough, England, United Kingdom

• Reporting direct to the Managing Director and Operations Director to identify potential needs and develop innovative planned processes to efficiently execute solutions and projects. Supporting all departments in.
• Ensuring all operations are carried out in an appropriate, cost-effective way
• Improving operational management systems, processes, and best practices
• Ensuring processes remain legally compliant
• Manage budgets
• Provide all staff first line response for business-critical issues

Wellingborough

• Responsible for multiple Compliance tasks across the business.
• Continuously looking at improving to ascertain best practices
• Being responsible for auditing equipment, processes, vehicles, and workplace, build reports and feedback to management to improve performance.
• Coordinate and act as technical support on site
• Actively monitor trends and identify and implement actions and solutions.
• Managing certifications

Northampton, United Kingdom

• Fostering relationships and helping clients find the right products to fit their needs.
• Obtaining market costs for projects from our approved supplier database
• Researching and arranging a suitable sell cost
• Provide clients with a formal proposal
• Following up proposals to obtain orders
• Creating both purchase orders and order acknowledgements for suppliers and client

Wellingborough / Kettering

Leading a team of Customer Service Executives, ensuring that the College maintains a standard of excellence and continuous improvement in its operations and customer service delivery.To ensure that operational procedures are in place and well managed to ensure an outstanding learner journey throughout the application and enrolment process and to enable the.

London, United Kingdom

• My primary aim in this role is to develop and deliver in-house training programs, providing regular refresher training to ensure staff are meeting the needs of the business efficiently. I am responsible for the full.
• Plan, develop and implement strategies for staff training.
• Establish and maintain appropriate systems for measuring staff training and development.
• Liaise with department supervisors/managers to understand all staff training/coaching needs
• Liaise with HR to review training needs assessments on a regular basis
• Design and deliver developmental training & coaching to existing staff

London, United Kingdom

• Responsible for a team of 12, handling both sales and customer service phone calls and emails. Daily tasks and responsibilities consisted of the following:
• Reporting on a daily basic directly to the contact centre supervisor and manager.
• Completing coaching sessions with the team towards achieving daily/weekly/monthly targets.
• First point of call for all escalated situations, using my personal skills to defused and resolve.
• Communicating and managing all itinerary changes following up all issues till resolved.
• Part of Norwegian’s care team involved in many tasks force events.

London, United Kingdom

• Handling all helpdesk queries until departure. This included the following tasks:
• Telephone and email correspondence ensuring high levels of customer service satisfaction.
• Handling large amounts of administrative work with attention to detail being critical at all time.
• Achieving individual and team targets set by team specialist and supervisor.

London, United Kingdom

SWE Design and Systems, Greenwich, London General administration and Marketing. Promoting the company with the use of design and branding software and assisting operations with start up and move into a new office.

Towards the end of my 2nd year at University and over the summer break, I worked part time demonstrating and selling products to match customer needs. This job improved communication skills, sales skills and my overall confidence. I was rated highly with positive feedback by a secret shopper working for the company.

Combined Bachelor Of Arts, Business And Electronic Music, 2:1

Activities and Societies: Active member of the Radio Station at University. Experience running and promoting events. Modules Studied.

Avce, Business Studies

C Grade and above, including Mathematics and English Literature / Language, Science (Double Award), Art and Drama.