Matt Lloyd Email & Phone Number

San Francisco, California, United States

- Delivering reliable high-speed internet services to residential and commercial clients by installing and maintaining cutting-edge networking equipment and infrastructure and swiftly diagnosing/resolving complex network issues, ensuring seamless connectivity.- Committed to delivering exceptional customer service, addressing inquiries, and resolving technical concerns on-site. Support Monkeybrains' mission to provide innovative and reliable internet connectivity solutions to the community.- Actively contribute to network expansions and upgrades, collaborating with the Field Operations team. Strong adherence to safety protocols and industry standards while handling equipment and working at heights.- Mentor and support junior technicians in their professional growth and development. Dedicated team player, actively contributing to a positive work environment.

San Francisco, California, United States

- Founding member of the original drop crew of Sonic Fiber Internet,developing and implementing all install, safety, and equipment processes- Installing internet and voice services via wiring connections on DSL andFiber lines, configuring mesh networks, terminating connectors and cables- Organized dispatch softwares to create workflows for coordinating dropsites and assignments of crews and to perform site surveys andserviceability checks

Santa Rosa, California, United States

- Proficiently diagnosing and resolving technical issues related to telecommunications services, such as internet connectivity, phone lines, and e-mail server issues. Demonstrated ability to troubleshoot a wide range of customer concerns, ensuring minimal downtime.- Delivered a superior customer experience through clear and concise communication, active listening, and empathy. Handling inquiries, complaints, and service requests with professionalism and courtesy.- Able to manage customer complaints and inquiries efficiently, achieving a high rate of issue resolution and customer satisfaction. Collaborating with technical teams to ensure timely solutions.

Santa Rosa, California, United States

- Troubleshoot and resolve 25-35 tier I technical issues daily, diagnosehardware and software issues, conduct root-cause analysis- Generate customer satisfaction ratings of 93% and receive recognitionfrom management for achieving a top-three ranking in resolution timesacross a 30-person team- Coordinate with the IT manager and technical support specialists torefine the knowledge base for recurring issues to reduce average calltimes by 5-10 seconds on average

Santa Rosa, California, United States

- Installing Ubiquiti wireless dishes and repeaters, running Cat5e cablesto customer’s modems, and configuring internal networks- Diagnose and troubleshoot complex technical issues related to internetconnectivity, software applications, and hardware devices and guidecustomers through step-by-step processes for setting up and optimizinginternet services, ensuring smooth user experiences.

Associate Of Science - As, Computer Science

Electrical Engineering Technologies/Technicians