• Led the project for building a cross-application integration feature for an internal client onboarding tool. I was solely responsible for managing, implementing, testing, and maintaining full-stack changes utilizing React.js for the front-end, Java SpringBoot framework for the backend, MySQL as the database, and Python for the AWS lambda functions. The feature decreased the touch points when onboarding new clients and helped streamline the process for our Finance and Professional Services… Show more • Led the project for building a cross-application integration feature for an internal client onboarding tool. I was solely responsible for managing, implementing, testing, and maintaining full-stack changes utilizing React.js for the front-end, Java SpringBoot framework for the backend, MySQL as the database, and Python for the AWS lambda functions. The feature decreased the touch points when onboarding new clients and helped streamline the process for our Finance and Professional Services departments.• Led a project catered for a high-profile client to develop a filtering widget on our cloud-based longitudinal database snapshot manager. The project utilized React.js for the front-end, Node.js for the back-end, and PostgreSQL as the database. This feature allowed users to manage their database snapshots on our platform and enhanced the user-friendliness of our application.• For daily tasks, I am a member of a two-person team responsible for performing extensive research and testing of new technologies, building a proof-of-concept for consideration and integration into our applications and current development environments, and enhancing our workflow and developer experience. Show less

• Extended application support to Evisions’ report-building software, Argos, which included analysis of complex SQL and PLSQL queries, and building and fixing reports.• Became the subject matter expert in LDAP and SAML integrations with our applications, REST and Web API integration to our reporting application, code review, implementation, and debugging. This allowed me to serve as a mentor providing technical assistance to other analysts for proper guidance.• Built very detailed… Show more • Extended application support to Evisions’ report-building software, Argos, which included analysis of complex SQL and PLSQL queries, and building and fixing reports.• Became the subject matter expert in LDAP and SAML integrations with our applications, REST and Web API integration to our reporting application, code review, implementation, and debugging. This allowed me to serve as a mentor providing technical assistance to other analysts for proper guidance.• Built very detailed internal documentation, walking through how to implement complex customization to our client’s source code. This allowed my department to easily apply the customization and alleviated the burden from our Professional Services department.• Led a project to completely renew our collection of Knowledge Base articles for our check processing application. This provided a complete refresh and update of our client-facing articles and videos.• Delivered a live presentation for one of our conferences. Show less

• Assisted in troubleshooting network and application issues, and performing rigorous internal testingand log tracing. Always providing exceptional service, ensuring meeting SLA’s and maintaining our high standards of client relation experience. I constantly received outstanding feedback from clients, peers, and managers.• Implement and test customizations to a client’s check processing template design, changing the source code, (written in Pro-C language), and updating the graphical… Show more • Assisted in troubleshooting network and application issues, and performing rigorous internal testingand log tracing. Always providing exceptional service, ensuring meeting SLA’s and maintaining our high standards of client relation experience. I constantly received outstanding feedback from clients, peers, and managers.• Implement and test customizations to a client’s check processing template design, changing the source code, (written in Pro-C language), and updating the graphical composition to meet functional requirements.• Perform monthly live training for clients. Show less

• Learned and provide technical support to Higher Education Institutions for Evisions’ check processing application, IntelleCheck, and central application server, MAPS.• Accelerated promotion to Software Support Analyst I, which normally takes 6-12 months.

• Responsible for providing support to users and as the intermediary for remote developers. Ensuringquality assurance, management, and testing of feature and bug tickets in Jira. My project management allowed for task clarity, timely issue resolutions and seamless communication between users and developers.• Responsible for creating HTML templates, utilized by clients for electronic medical reporting systems. Applying proper logic and coherency within the templates and ensuring… Show more • Responsible for providing support to users and as the intermediary for remote developers. Ensuringquality assurance, management, and testing of feature and bug tickets in Jira. My project management allowed for task clarity, timely issue resolutions and seamless communication between users and developers.• Responsible for creating HTML templates, utilized by clients for electronic medical reporting systems. Applying proper logic and coherency within the templates and ensuring user-friendliness. Show less

• Responsible for outbound calls to insurance companies, attorney’s offices, and employers, to confirm that WorkComp EDI cases being processed are valid for worker’s compensation and managing such cases in the system ensuring data integrity.• As the team lead for the Verifying team, I maintained order within the department, enforce company policies, and was accountable for the team’s overall quality of work.• As a WorkComp EDI Specialist, I had the sole responsibility of reviewing and… Show more • Responsible for outbound calls to insurance companies, attorney’s offices, and employers, to confirm that WorkComp EDI cases being processed are valid for worker’s compensation and managing such cases in the system ensuring data integrity.• As the team lead for the Verifying team, I maintained order within the department, enforce company policies, and was accountable for the team’s overall quality of work.• As a WorkComp EDI Specialist, I had the sole responsibility of reviewing and ensuring quality in the high volume of claims and billing data submitted electronically to the clearing houses. Show less

• Supervised the exchange between ticket sellers and patrons during the Orange County Fair, assuringsystematic flow of operations.• Provided quality customer service by addressing inquiries and concerns from patrons and making directdecisions regarding entry.• Responsible for counting, calculating, and verifying total amount of daily sales.