Xavier Vásquez Email & Phone Number

United States

Miami, Florida, United States

- Manage real-time/Live operations and resolve urgent issues on the Instawork platform while providing users with a positive experience. These issues include Payment, Performance, Onboarding and other general inquiries.- Identified opportunities to improve workflow of interactions and gather feedback from the users to suggest product improvements and better practices.- Maintain and occasionally exceeded performance metrics, set on an ever-changing tech industry.- Cross-Collaborated with the Operations Manager to facilitate the onboarding of over 400 new users to the platform, after a company acquisition. This included providing them with training content, and tools to improve their success in the platform.- Held huddles to train and served as the subject-matter expert of all of the Community Operations policies and procedures, for 10 new Specialists and 4 floating Specialists, supporting and assessing their development and advancing their skill sets.- With the help of the Team Lead, the goal became to investigate low customer satisfaction scores and negative user feedback and identifying the root causes. Ultimately creating processes for continuous improvement of current and future resolutions.

Miami/Fort Lauderdale Area

• Devised the Social Media advertising campaign "#SomosTigresSomosCartagena" tied to a communication plan and a storyline, in an effort to create fan engagement through "City Pride" and increase fan participation. • Developed and implemented cross-functional team, Integrated marketing programs: Budget management for all marketing activities and materials. Selected media channels and co-branding partners.• Built promotional schedule across the duration of the tournament (3 months), detailing strategically, the time, the date and channel that would be used for more effective results.• Planned and re-structured the business strategy for sponsorships and partner acquisition in order to obtain and maintain long term relationships for the Colombian Professional Baseball League. • Re-defined the needs and requirements to promote the baseball leagues' commercial solutions in order to achieve mutual agreement with our partners.• Developed and tailored the Physical Ad placement catalog and Digital Marketing Strategies to all potential sponsors.• Managed and trained 3 commercial agents, providing them with the necessary Know-How and talking points for meetings with potential sponsors.• Responsible for the commercial relationships for a sum of over COP$ 250MM with Telefónica Movistar and Efecty Colombia, while managing the accounts and follow-up on the entire process. • Created ticketing strategies jointly with Business Partners: Provide sponsors with a "2x1 on tickets" promotion that they could extend to their clients. The amount of this tickets was strategically structured based on the capacity of each stadium, which resulted in an increase ticket sales to an extra 2,000 fans entering the stadiums due to these promotions.

Miami, Florida, United States

- Managed Social Media platforms in the Miami Market focusing heavy on growing the company's organic brand, by conveying the brand “voice” through copywriting for social platforms, website, and other marketing initiatives always following the brand guidelines- Generated over 250 leads through social media and other marketing efforts, maintaining a cost per lead under 20$- Collaborated with and supported cross-departmental teams such as local agents and business development to promoting The SmartCity brand to future renters and properties.- Worked closely with the Market Leader to promote key properties and developed relationships with leasing staff, while growing brand reputation.- Became the main marketing point of contact for Miami.- Created periodical reports of social insights and targeting effectiveness.

Miami/Fort Lauderdale Area

• Help launch Uber in Miami in 2016, during a very fast-paced, consumer-facing environment. Applying a customer-focused approach when introducing new Driver-Partners to the Brand, new technology and processes. • Reached 3rd highest Driver/Courier Conversion Rate in the Southeast region, for the Q2 of 2019, increasing the Market Share of Uber in this market. • Provide results-oriented, technical and onboarding support to over 150 driver partners a week, prioritizing Uber's Brand Personality and core values. • Due to leadership skills was promoted from Community Specialist to Senior Community Specialists, applying good communication skills to manage 10 Uber Experts, handling on-floor operations and Issue escalations. • Invited to Participate in UberEats roundtables, with the purpose of minimizing churning in recently onboarded merchants. • Applied a collaborative spirit, helping in the launch of the Sprint Spots program in South Florida, which opened 8 new locations. Was also assigned to manage 2 of these spots. This increased the company's penetration and awareness in this market, in their Customer Support structure. • Using an entrepreneurial spirit, created and implement a passion project. Working cross-functionally with the Marketing Team, a partner appreciation program was devised based on a customer-focused feedback, that rewarded over a 1,000 drivers for their good driving history called "Super Partner". This improved the overall Brand Engagement of the drivers rewarded, by decreasing the amount of "Detractors" by 35%.

Santo Domingo, D.N.

Design data collecting tools for independent marketing research firms, working on the Automobile and Auto Parts Industries. • Database creation in SPSS and Microsoft Excel, based on client requirements. • Based on collected data and existing databases, generated descriptive statistics to create practical and professional reports.

Santo Domingo, D.N.

• Lead and coached sales team on hitting the designated metrics/goals in the very competitive market of used tires retail industry • Re-Branded company, creating social media channels and brand identity.• In charge of promotional campaigns and current sale specials and new branding.• Contacted and maintained productive and friendly business relations with suppliers.• Applied problem solving skills to restructure all inventory operational processes making them more efficient, in turn reorganizing over 300 items per quarter.

College Certificate, Entrepreneurial And Small Business Operations

Bachelor'S Degree, Marketing/Marketing Management, Integrated Marketing Comunication (Imc), 3.1

Degree evaluated by the Academic Evaluation Services Inc. - Comparability statement: “Comparable to a bachelor’s degree (Bachelor.

Education record

Junior year